General Terms and Conditions

Introduction

1.1 Please read these General Terms and Conditions carefully prior to using the Swiper Ontario (on.swiper.com) website ( the “Website”). Your use of the Website, betting, gaming and gambling products and services offered through the website, is governed by these General Terms and Conditions (the “Terms and Conditions” or “these Terms”) and the following policies, as may be applicable depending on your use of the Website (these are referred to as the “Additional Terms” and are incorporated into the Terms and Conditions by reference):

• Privacy Policy;
• the game rules, when you play a particular game on our Website (accessible from the games’ interface);
• rules of a bonus, promotion or other incentive, when you participate in them (accessible on the dedicated page for such bonus, promotion or incentive (as applicable));

1.2 This Website is owned and operated by Canadix Limited, a company incorporated under the laws of Malta, bearing company number C102170, and located at the Quad Central, Q3 Level 3, Triq l-Esportaturi, Zone 1, Central Business District, Birkirkara, CBD 1040, Malta ("us", "our", "we", or the "Operator").

1.3 The terms “you”, “your” and similar refer to you, the person who is using the Website. The term “customer” may refer to you or other users of the Website, as appropriate for the context.

1.4 These Terms and Conditions constitute a binding agreement between you and the Operator.

1.5 The Website and the Games are provided by the Operator as part of the open and regulated internet gaming market in Ontario conducted and managed by iGaming Ontario (hereinafter “iGO”)

1.6 Canadix Limited is registered (certificate of registration no. OPIG1456605) and regulated by Alcohol and Gaming Commission of Ontario (hereinafter “AGCO”) and has signed an Operating Agreement with AGCO’s subsidiary iGO to allow the Operator to provide gaming services in accordance with the provisions of the Criminal Code and the Gaming Control Act and the regulations made under those Acts.

1.7 You will be offered to accept the Terms and Conditions prior to registering an account with our Website. Once you accept the Terms and Conditions, you will be legally bound by them. In case of a discrepancy between the Additional Terms and other relevant sections of the Terms and Conditions, the Additional Terms shall prevail. We recommend that you retain a copy of the Terms and Conditions, including the Additional Terms, as well as a record of transactions performed through our Website.

1.8 By accepting Terms and Conditions you confirm that you have thoroughly read them in their entirety (including the Additional Terms), have understood them, and have agreed to them willingly, of your own free will, not being under any duress, and without any reservation.

1.9 If you use our Website without registering an account, your use shall be regulated by the sections of the Terms and Conditions relevant to your specific use. You should discontinue your use of the Website if you do not agree to the Terms and Conditions.

1.10 In these Terms and Conditions, unless the context otherwise requires, references to the singular include the plural and vice versa, words "include", "including", "in particular" and similar shall be construed without limitation, and section titles are for informational purposes only and should not affect the interpretation and construction of the Terms and Conditions.

Your obligations and restrictions

2.1 In order to enjoy the services of the Website, including real-money gambling, you will need to open a personal account by following a simple registration procedure.

2.2 Our Website is only intended for use by customers physically located in the Province of Ontario, Canada, who are not prohibited by any applicable laws from gambling online.

2.3 It is prohibited to register an account and participate in the Games if you are under the age of 19. You must immediately leave the website if you have not yet reached the age of 19.

2.4 You are not a resident of any country where your participation in these games would be in conflict with applicable law.

2.5 You are not a member or employee of the AGCO, an officer, member of the board of directors, or employee of the Ontario Lottery and Gaming Corporation (“OLG”), or iGaming Ontario.

2.6 You are currently not participating in a self-exclusion process that applies to the Website.

2.7 You are not known to have been restricted from accessing online gambling services or playing a lottery scheme as a condition of a court order.

2.8 You are not excluded from the Website under subsection 3.6(1) of the GCA (Gaming Control Act);

2.9 You are not an executive or staff of a trade union who represent or negotiate on behalf of employees, contractors or other individuals that carry out tasks on behalf of Canadix Limited, or any companies within the Group.

2.10 You are not employees of registered suppliers, including suppliers who maintain or repair gaming equipment for the Website.

2.11 You are not an Officer, member of the board of directors or partner of the Operator.

2.12 You agree you are of sound mind and not under the influence of alcohol or drugs or otherwise incompetent or in a state where you should not be using our Website.

2.13 You agree to only use our services from within Ontario, and if we detect attempted use of our Services from a location outside Ontario, we may in our sole discretion immediately close your account and withhold funds in any such account.

2.14 You are only allowed to open an account on behalf of yourself and your account must be registered in your own name. You are not allowed to use the Website in some else’s name or for the benefit of any other person. Third party use of accounts is strictly prohibited.

2.15 You will use the Website and your account solely and exclusively for the purpose of your genuine participation in the Games and not for any financial or other operations. Your participation in the Games will be strictly in your personal non-professional capacity for recreational and entertainment reasons only.

2.16 You hereby declare and warrant that the information you provide on registration and during the term of the Terms and Conditions is true, complete and correct and will immediately notify us of any change of such information.

2.17 You must enter all mandatory information requested into your registration form, including but not limited to, your first name and last name, date of birth, your home address and contact details, including a valid e-mail address and mobile phone number, and relevant payment information, PEP (Politically Exposed Persons) / HIO (Head of International Organisation) determination, your descriptive occupation, your country of birth, your citizenship, all of which must be true and correct.

2.18 You are only allowed to use payment methods in your own name that you are authorised to use. In order to verify ownership of a payment method, we reserve the right to perform additional checks and request documents, including but not limited to bank statements, copies of cards, and screenshot of e-wallet information. If we detect use of a third party payment method, we reserve the right to cancel or refund the most recent deposit made with this method, block the payment method, confiscate winnings derived from third party deposits and / or close the account. We may, at our own discretion, issue a warning on the first occasion this is detected, prior to taking any steps.

2.19 We have measures in place to detect third party use of an account and reserve the right to close an account and / or confiscate any winnings in an account where we can evidence that the account is operated by a third party.

2.20 Multi-accounting is not allowed. We reserve the right to detect links between accounts based on a range of metrics, including but not limited to device / household / IP address / payment method / phone number and / or links between customers in documentation provided. Accounts opened on behalf of or in cooperation between registered individuals shall be considered "duplicate accounts".

2.21 You must not attempt to open a duplicate account, including by providing information different from the original account. Should we have a reasonable suspicion that a particular account is a duplicate account, we may, in addition to our other rights under these Terms and Conditions, deduct any winnings obtained through such a duplicate account and close it. In the case of deducted winnings, we will refund the last deposit made into the account, however we reserve the right to charge a cost reflective fee to cover operational and payment services costs, up to 5% but no more than 10 CAD.

2.22 Whilst you have the right to submit a withdrawal request of any funds in your account at any time, you agree to only use the Website for the purpose of entertainment, and to only make deposits in order to bet and play the Games. Before making a withdrawal, you must first wager the deposit one time (1x). If you do not wager your deposit in full, we reserve the right to deny the withdrawal until the wagering is completed

2.23 When you open your account on our Website, you will be required to provide certain personal information, as prompted by the registration process (–the “Account Details”). You must register personally, and all the Account Details supplied when opening your account must be full and correct. You must maintain your Account Details up-to-date by contacting our Customer Support at support@on.swiper.com to update them whenever they change. We may collect additional information about you in the course of our business relationship. All such information about you shall be processed in accordance with our Privacy Policy.

2.24 We reserve the right to reject any account opening request.

2.25 It is forbidden to sell, trade, share or otherwise allow access to your account to any third party. It is also forbidden to acquire or log into an account belonging to any other person or use the Website with such an account.

2.26 You must keep your account access credentials secure and confidential. Any actions performed through your account using your valid username, password or other login credentials will be considered as your own actions and you will be solely responsible for any transactions performed, and for any use or misuse of your account. We shall not be liable for any unauthorised use of your account, except where we were at fault.

2.27 To maintain the safety of your account we recommend you review last login info in the profile and your most recent transactions regularly to detect an unauthorised access

2.28 If you suspect that other people have logged into your account, you should contact us immediately via support via support@on.swiper.com.

2.29 In order for us to efficiently assist you and review your query, we urge you to provide us information on when and how did you became aware that your account has been used without your permission, which device you logged in to the account from (type of device, home / work / public area), if your login details are saved in your device and if access to this device is shared with anyone else, if you had shared or provided access to your login details or directly to your account and if you utilise any firewall / antivirus software.

2.30 The Operator uses modern coding methods for personal and other kinds of data provided by the customer to our server. In such cases the Operator reserves the right to immediately block a gaming account and suspend access to the Website’s services, as well as inform the government or relevant authorities.

2.31 The Operator accepts payments made in Canadian Dollars (CAD). If your account (bank account or e-wallet account) is in another currency, the funds may undergo currency conversions upon transaction to or from your player account, and you may be subject to an exchange fee.

2.32 You may close your account at any time by contacting our Customer Support at support@on.swiper.com or in live chat. We will return the real-money balance of your account to you subject to the Terms and Conditions and after any outstanding bets at the time are settled as well as any security checks. No fee will be deducted for the closure of the account, but all bonuses, bonus money and other incentives will be forfeited by you. Until the account is closed, you are fully responsible for any activities taking place via your account.

2.33 The Operator retains the right to suspend your access to the Website or to block your account without prior notice to you in the event that you are suspected of breaking any of the Terms and Conditions or you participate in any fraudulent, illegal, or improper activity, in that case, the Operator does not accept any responsibility for returning or compensating the funds that remain in your account. During the suspension, the player cannot close the account, and the Operator will endeavour to communicate a decision on the suspension as soon as reasonably possible to the customer.

Deposit and account balance

3.1 In order to participate in real-money gambling on our Website, you must deposit (transfer) sufficient funds into your account, which you can then use to place bets. Your account includes two separate balances: real-money balance to hold the real money you deposit and your real money winnings and a bonus balance to hold bonus money which we award to you or which you win as a part of a promotion, such bonus money being subject to the Terms and Conditions and any withdrawal restrictions until promotional conditions are met in full.

3.2 To deposit funds into your account, you can use any of the available payment methods specified on the deposits page of the Website.

3.3 We do not accept deposits via cash or checks. We shall not give you any loan or similar service, neither in real money to deposit into your account nor as a credit.

3.4 We reserve the right to apply fees on deposit and withdrawals. Fees may also be charged by payment providers and when you choose a payment method, you agree to the terms of that payment method and you accept any fees that may apply. Applicable fees will be clearly stated in the Payments section of the Website.

3.5 All information required to deposit funds into your account, can be found under the Payment Methods section of the Website. You can use any of the methods available to You as specified in these pages as may be amended from time to time.

3.6 Depending on the method selected, deposits can incur charges. Current fees regarding depositing funds can be found on the Payment Methods page of the Website. Your bank may independently charge You for bank wire transfers and other methods of payment. E-wallet deposits are free of charge on the Website.

3.7 You must be the rightful owner of all funds and payment methods used to deposit into your account. We reserve the right to confiscate any winnings derived from deposits made with a payment method which is not in their own name and close the player account.

3.8 You warrant that the money you deposit into your account does not originate from any illegal activity. It is unlawful to deposit money which consists of the proceeds of illegal activities, and you warrant that all funds you deposit were not derived from illegal activities. We may not be in a position to immediately verify the source of your funds and our acceptance of your deposit does not constitute or substitute verification of the source of the funds you have deposited.

3.9 Your use of payment methods must be in accordance with the terms of use imposed by their respective providers. You will bear any charges imposed by your payment methods. The minimum deposit amount that we can accept depends on the payment method you use and is displayed during the deposit process.

3.10 We reserve the right to change the list of accepted payment methods at our sole discretion. We do not warrant that all methods of payment will be available at all times. To keep you informed on any such changes, we may send you a service message via the contact details you provided in your account.

3.11 The funds you deposit will in most cases be credited to your account balance instantly. However, delays in crediting your account may occur for reasons outside of our control. We will not be liable for such delays. You should contact Customer Support if you are experiencing any delays or issues with your deposit.

3.12 You agree that the financial transaction to and from your account will be processed directly by us, the relevant payment method operators, and by third parties designated to perform such activities.

3.13 We do not provide any credit, apart from bonuses, incentives and promotions. We are not a financial institution, your account with the Website is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Any funds deposited with us in your account will not earn any interest.

3.14 All player funds deposited in respect of igaming lottery schemes conducted and managed by the OLG shall be held in an OLG account. iGaming Ontario shall take steps to ensure that all player funds deposited in respect of igaming lottery schemes conducted and managed by iGaming Ontario are subject to oversight by iGaming Ontario and available to players.

3.15 No player’s account is permitted to have a negative funds balance. A player’s account with a negative funds balance must be suspended and no transactions permitted after the negative funds balance arises. No transaction is permitted until the negative funds balance is eliminated. No bet will be accepted that could result in a negative funds balance

3.16 We do not allow transfer of funds between customer accounts. You are not allowed to perform, request or facilitate such transfer.

3.17 We do not offer refunds of deposits made to our Websites and used to play the games, save for exceptional circumstances, all such refunds will be at our discretion and subject to reasonable transaction fees. You agree not to attempt to make any charge-backs.

Withdrawals from your account

4.1 You may request withdrawal of real money funds from your account at any time, provided that the funds you want to withdraw have been confirmed as cleared, have not been charged-back, reversed, refunded or otherwise cancelled, and those funds are not restricted in terms of wagering requirements.

4.2 All withdrawals shall be made to the same payment method from where the funds paid into your account originated. The available payment methods are displayed on the withdrawal page of our Website. We will do our best to process all withdrawals to the payment method selected on the withdrawals page. Where necessary, we reserve the right to perform a withdrawal through a different payment method and to request proof of ownership of the payment method, in particular when it is impossible to withdraw funds to the originating payment method.

4.3 The minimum amount you are able to withdraw is generally 15 CAD or its equivalent in your account currency, but may vary depending on the payment method you use. This does not apply to such situations where the account is closed or account access restricted in any way and you have the right to request return of unused funds from your account, subject to security checks and the Terms and Conditions. However, we may charge a reasonable fee to cover our operational costs for withdrawing such amounts. We may also charge such fees and deductions as may be required by the applicable law, or such reasonable fees as we may inform you beforehand to cover our reasonable transactional expenses.

4.4 We will process your withdrawal requests within seventy two (72) business hours of the request being made. We are not responsible for any delays outside our control, in particular after your funds have been debited from our accounts, including delays by the payment systems or your bank. Further, we reserve the right to take such additional time as may be required to verify your identity, conduct security checks and other internal procedures, ensure that that the Terms and Conditions have not been breached by you and the winnings were fairly derived, and to perform such other customer due diligence measures as required by applicable law. Where we decide to split your withdrawal into instalments, as further detailed below, these processing time rules may be applied to each instalment.

4.5 You can have up to three (3) pending withdrawal requests in your account at the same time. If you have three (3) pending withdrawals at the same time, you need to cancel a withdrawal and request a new one to request withdrawal of more of your available balance, or wait until the withdrawals are processed to request a new withdrawal.

4.6 All withdrawals are subject to the maximum limits per week and per month. The daily withdrawal limit is 9,000 CAD. We reserve the right to split large withdrawals into several instalments to meet these limits.

4.7 Once a requested withdrawal has been approved and processed by the Operator, it will be subject to the processing time of the chosen payment method.

4.8 We reserve the right to conduct reviews of gameplay and winnings prior to a withdrawal, to verify the validity of a win, and to detect fraudulent or abusive behaviour. These checks may extend the processing time for a pending withdrawal, and if we find evidence of fraudulent behaviour, abusive behaviour or errors we may deduct or adjust the winning amount accordingly and clearly inform you of reasons for such actions.

4.9 You are solely responsible for reporting your winnings, withdrawals and/or other gains to your local tax or other authorities, as well as for paying all due taxes, duties and similar payments.

Responsible gaming

5.1 Gambling can be addictive. We encourage our players to enjoy our games in a responsible manner and provide a wide range of responsible gaming information and tools, which you can access through the Responsible Gaming section of our Website. We encourage you to visit that section on a regular basis and make use of the provided tools.

5.2 You acknowledge that gambling is not a way to earn or invest money. You acknowledge that the outcome of your bets is random, determined by a random number generator or an outside event, and that by using the Website you can both win and lose money. We will not be liable for any such monetary loss.

5.3 If you feel that you may have a problem with habitual or compulsive gaming, you should not be gambling and we urge you to avoid gambling on all the Operator's websites including without limitation the Website, any other gaming ventures, and to seek professional help. Our Responsible Gaming section lists a number of organisations where you can seek further information and assistance.

5.4 If you have minors in your household, or share your device with any other person, we advise you to lock your device with a strong password and employ various filtering solutions, which allow parents and guardians to regulate minors’ access to the Internet. Please visit our Responsible Gambling page to find more advice in this regard.

5.5 We will provide you with a way to set gaming limits (financial and time based) upon registration and at any time after registration from the My Limits page in your account.

5.6 Reality check - You will receive messages via a pop-up functionality, to inform you of your session statistics (total session length, total winnings, and losses). At this time, you may choose to log out, view your game history or continue playing. The default setting is 60 minutes between each message.

5.7 Deposit limit - You can at any time set a limit of how much you can deposit during a day, week and month. If you make the limit stricter, the change is immediate, but should you relax or increase the amount the limit allows you to deposit, the new limit will come into force after 24 hours.

5.8 Loss limit - You can at anytime set a limit on how much you can lose in the account during a time period of a day, week and month.If you make the limit stricter, the change is immediate, but should you relax or increase the amount the limit allows you to lose, the new limit will come into force after 24 hours.

5.9 Session limit - You can at anytime set a limit on gameplay sessions during a time period of a day, week and month. If you make the limit stricter, the change is immediate, but should you relax or increase the session time the limit allows for, the new limit will come into force after 24 hours.

5.10 Break in Play - You may request a short term exclusion (a "Break in Play") from gambling through the Responsible Gaming section of our Website, and select such break for a time period of one day, one week, one month, two month, or three months which will disable the possibility to place further wagers during the time period of the break.

5.11 Self-exclusion – should you wish to take a longer break from gambling, you may exclude yourself via the Responsible Gaming section of our Website, for a time period of six months, one year or five years. A self-exclusion will immediately log you out, and during the chosen time frame for the self-exclusion you will not be able to access the account.

5.12 During a self-exclusion period you will not receive any commercial communications from us. Please note that it may take up to twenty-four (24) hours to remove your contact details from all our mailing lists.

5.13 If you activate a permanent self-exclusion, we will assist you with returning any unused balance in your account, subject to security checks and these Terms and Conditions, but all bonuses, bonus money and other incentives will be forfeited by you. No fee will be deducted for the closure of the account.

5.14 We will endeavour to ensure that any responsible gambling limitations and / or self-exclusions activated by you functions as per its description. However, in an event that you succeed in circumventing responsible gambling limitations and / or self-exclusions, by for example creating a new account by using a different set of identity information, by supplying false data, or via any similar means, you agree that all liability for any losses subsequently incurred as a result of using our services will be borne by you.

5.15 Please note that we reserve the right to apply limitations including any of the abovementioned responsible gaming measures to your account on our own initiative in line with our responsible gambling processes.

5.16 If you require any information or assistance with our responsible gaming tools, please contact our Customer Support through live chat or at support@on.swiper.com.

5.17 We reserve the right to monitor player activity in line with our responsible gambling procedures, and to take restrictive actions or close an account if we have reasons to believe a customer may be at risk of financial or psychological harm due to gambling.

5.18 If you experience gambling problems, or know someone that does, you can view our Responsible Gambling page for more information and contact details to relevant help-organisations. You can also reach out to Connex Ontario, an organisation which offers help and support as well as a self-assessment test for you to assess your relationship to gambling.

Identity verification and other checks

6.1 We may carry out security procedures for verification of customers and related other checks to ensure compliance with these Terms and Conditions, to prevent the use of our services for fraud, illegal activity, money laundering and terrorist financing and in order to detect and prevent fraud, illegal activity, money laundering, terrorist financing, limit our risk exposure, and as may be otherwise required by the applicable law and regulation ( “Checks”).

6.2 To conduct our Checks, we may request documents and information from you, monitor and assess your activity on the Website and your transactions, obtain information about you from third parties and open sources. Our Checks may be conducted repeatedly and on an ongoing basis.

6.3 We reserve the right to verify your registration details, such as name, address, age, and payment methods used, at any time, by requesting certain documents. These documents may include proof of identity, such as a copy of identity card or passport, proof of address including, but not limited to, a recent utility bill or bank statement,, proof of your payment method and / or proof of your source of wealth and source of funds, such as bank statements for up to 6 months, screenshots of an e-wallet account, payslips and invoices. If deemed necessary, we may request that the said document copies are notarized, meaning that the documents are stamped and attested by a Public Notary.

6.4 In the event our requests for documents are not completed by you, the Operator may at its sole discretion terminate your account, and withhold any funds that are present therein. Should the documents fail our internal security checks – for example, if we suspect that they have been tampered with, or are in any way provided to mislead or misrepresent – we shall be under no obligation to accept such documents as valid, and we are under no obligation to provide feedback on the exact nature of our findings with regards to these documents.

6.5 We reserve the right to perform background checks on any customer and request any relevant documentation, for any reason, including (but not limited to) any investigation into the identity of the customer, any credit checks performed on the member, or any enquiries into the member's personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) verification of the customer registration details, such as the full legal name, address, personal and business contact information, date of birth, descriptive occupation, country of residence, citizenship, verification of the member’s financial transactions, financial standing, and/or gaming activity. The Operator is under no obligation to advise customers of such an investigation taking place. Such activities may include the use of specific third party companies, who perform the investigations as required. the Operator may decide at its sole discretion to terminate a member’s account, and withhold all funds in such account, on the basis that such an investigation provides a negative or uncertain conclusion

6.6 You must promptly assist us in conducting our Checks and provide us with requested documents and information within 30 days of such request or as otherwise instructed by the Operator. We may close or limit your account until you provide the requested documents, information and assistance.

6.7 Failure to provide documentation to complete a Check to our reasonable satisfaction within the deadline indicated, may result in confiscation of winnings in the account and termination of the customer relationship. We may also freeze funds in the account and/or withhold any payment to/from your account until the Checks are completed to our satisfaction

6.8 When requesting up to date documentation, we may limit the time frame for when the document was produced / issued for security reasons. All the documents you provide to us must be valid and with all details clearly visible, and as a general rule no older than 6 months depending on document type. We may request you to provide us with a picture or a recording of you holding the document, perform live interviews, record and store such interviews, or request the documents to be provided as certified copies. We reserve the right to refuse acceptance of any document where we have reasonable doubts as to its validity or discover any evidence of tampering.

6.9 The Operator will use mechanisms to detect and dynamically monitor your location and will seek to block attempts to use the Services that cannot be verified as originating from within Ontario. Such location checks will occur at reasonable intervals to minimise the risk of use of the Services from outside Ontario. Mechanisms will be used to detect software, programs, virtualization and other programs capable of circumventing player location detection.

6.10 We may use a recognized third-party provider to undertake the Checks on our behalf. Your personal details may be provided to such third parties in accordance with our Privacy Policy.

6.11 All transactions made by our customers are monitored to prevent money laundering and other illegal activities. Suspicious transactions will be investigated and reported to the relevant competent authorities in Ontario, as required by law and regulation.

6.12 We reserve the right to monitor for any signs of manipulation of sports, match fixing or other related criminal activity, and to take action following this, including freezing any related funds, and notify relevant authorities and sports governing bodies to maintain integrity in sports

6.13 If You become aware of any suspicious activity / transaction, signs of money laundering or match fixing / sports corruption, relating to the use of our Website, You must report this to us immediately at support@on.swiper.com.

Politically exposed persons

7.1 You should inform us on registration and immediately if you are, have been within the preceding twelve (12) months, or become a Politically Exposed Person or Head of International Organisation, or a family member of a Politically Exposed Person or Head of International Organisation, as per the definitions set out by iGaming Ontario and any guidance issued by FINTRAC, and as defined in this Agreement. You must also provide us this information when asked by us to confirm whether you are a Politically Exposed Person or not, and the Operator reserves the right to carry out additional verification and checks of such persons.

7.2 Politically exposed persons (PEP) and heads of international organizations (HIO) guidance.

7.2.1 Who is a domestic PEP?

A domestic PEP is a person who currently holds, or has held within the last 5 years, a specific office or position in or on behalf of the Canadian federal government, a Canadian provincial (or territorial) government, or a Canadian municipal government. Specifically, the person has held the office or position of:

• Governor General, lieutenant governor or head of government;
• member of the Senate or House of Commons or member of a legislature;
• deputy minister or equivalent rank;
• ambassador, or aHaché or counsellor of an ambassador;
• military officer with a rank of general or above;
• president of a corporation that is wholly owned directly by His Majesty in right of Canada or a province;
• head of a government agency;
• judge of an appellate court in a province, the Federal Court of Appeal or the Supreme Court of Canada;
• leader or president of a political party represented in a legislature; or
• mayor, reeve or other similar chief officer of a municipal or local government.

7.2.2 Who is a foreign PEP?

A foreign PEP is a person who holds or has held one of the following offices or positions in or on behalf of a foreign state:

• head of state or head of government;
• member of the executive council of government or member of a legislature;
• deputy minister or equivalent rank;
• ambassador, or aHaché or counsellor of an ambassador;
• military officer with a rank of general or above;
• president of a state-owned company or a state-owned bank;
• head of a government agency;
• judge of a supreme court, constitutional court or other court of last resort; or
• leader or president of a political party represented in a legislature.

These persons are foreign PEPs regardless of citizenship, residence status or birthplace.

7.2.3 Who is a HIO?

A Head of International Organization (HIO) is a person who currently holds or has held within the last 5 years the specific office or position of head of an international organization and the international organization that they head or were head of is either:

1. an international organization established by the governments of states;
2. an institution of an organization referred to in 1 above; or
3. an international sports organization.

The HIO is the primary person who leads the organization. For example, the HIO could be a president or CEO.

7.2.4 Who is a family member of a PEP or HIO?

The family members are:

• their spouse or common-law partner;
• their biological or adoptive child(ren);
• their mother(s) or father(s);
• the mother(s) or father(s) of their spouse or common-law partner (mother-in-law or father-in-law); and
• the child(ren) of their mother or father (sibling(s))

7.3 Relatives of a politically exposed person or Head of International Organisation may include such persons spouse, registered partner, cohabitant or parents, as well as children and their spouses, registered partners or cohabitants.

7.4 Close business partner of a PEP/HIO may include, a natural person who is the real owner of a company or other form of legal entity jointly with one or more politically exposed persons, a natural person who, in a way other than that mentioned in letter a, has a close business connection with one or more PEP/HIO, a natural person who is the sole beneficial owner of a company or other form of legal entity known to have been created for the benefit of a PEP/HIO.

Inactive and dormant accounts

8.1 If you don’t log into your account for an uninterrupted period of one hundred and eighty (180) days, your account will be designated as inactive, and an administrative charge of CAD 5.00 will be charged from your account’s real money balance each month, until either you log into your account or its real money balance reaches zero (0).

8.2 We will inform you by email (or other verified method of remote communication) 30 days before your account is due to become inactive, reminding you of the consequences thereof and offering you to withdraw the funds from your account balance. Should you have remaining funds in the account that you wish to withdraw, any such withdrawal shall be subject to security checks and these Terms and Conditions.

8.3 Your account will not be designated as inactive if you have self-excluded or if we have excluded you from playing. The administrative charge will not be charged if your account balance is zero or is negative. On your substantiated request, we will refund you the amount of the administrative charge if you were unable to play due to medical reasons

8.4 If your account is inactive and its balance is zero (0), we may close your account at our sole discretion

8.5 A Dormant account is a player account which has been temporarily suspended due to inactivity and made unavailable for player log on and use.

Prohibited activities

9.1 You shall not engage or attempt to engage in any of the activities listed below:

• Colluding, coordinating, cooperating, or sharing information with third parties, including other customers of the Website;
• Providing us with false, incomplete or outdated information, or otherwise attempting to circumvent our Checks, or undertaking any other fraudulent activities;
• Using any technical means to alter or conceal information about you (such as a VPN), or otherwise attempting to circumvent any restriction, filtration system, block, security measure, or other limitation imposed by the Operator;
• Using unfair advantage or influence, engaging in cheating, exploitation of a software fault, loophole or error, use of bots, use of software or hardware to automate, distort or influence the outcome of bets, and other devices that distort gameplay;
• Using betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks (simultaneously placing bets on "black" and "red"), hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimised;
• Using our services to engage in, plan, assist, or conceal any criminal activity, including using our services to launder money or finance terrorist activities;
• Using the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive, use any abusive or aggressive language or images, including towards other customers or our staff;
• Gaining unauthorised access to the Website or interfering with its normal operation (including its technical infrastructure, its database or any other software) in any way, including via denial-of-service attacks, releasing or propagating viruses, worms, logic bombs or similar, removing or altering any information published on the website;
• Engaging in any unlawful or illegal activity; or
• Performing any action that might harm the Website or put it into disrepute.

9.2 Any breach of these Terms and Conditions may be reported to the relevant authorities should we have grounds to suspect that such breach may constitute a crime or other illegal act.

Miscarried games and other exceptional circumstances

10.1 It is possible that in some circumstances a Game might be miscarried, aborted or interrupted due to a technical error, failure of your Internet connection or other circumstances outside of our control.

10.2 If a game you play is interrupted by a technical error, failure of a telecommunications system or a failure of your computer system that prevents you from continuing the Game, on the restoration of the system, your participation in the game will, where possible, continue as at the time before the interruption. Where such restoration is impossible, or if a game you play miscarries or is otherwise affected by an error, all your bets affected by such circumstances shall be voided and refunded to your account balance, along with any credit that accrued at the time.

10.3 In certain circumstances we may erroneously accept your bet, credit your account, or perform another transaction in error. In all cases of such errors, we will return your bet (or other erroneously debited amount) to your account, all winnings derived from such error will be voided, and all winnings or other amounts erroneously credited to your account will be removed. Should you manage to withdraw any amount erroneously credited to your account, such amount will constitute your debt to us, and we, without limiting our other rights under these Terms and Conditions or the applicable law, we may offset such credited amount against your account balance and/or you must immediately repay the credited amount to us when we ask you to do so.

10.4 You agree that in the unlikely event of a discrepancy between the result that appears on your screen and the game server, the result that appears on the game server will prevail. You acknowledge and agree that the records we maintain of gambling activity will be the sole and sufficient evidence in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

10.5 While we strive to achieve a constant uptime of the Website and a constant availability of all our services, we shall not be liable if the Website as a whole, certain games. or other services are unavailable due to technical issues. We further reserve the right to add, exclude or amend any game or service on our Website, at our sole discretion and without notice.

Breach of the terms and conditions

11.1 You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of these Terms and Conditions.

11.2 Unless otherwise stated in the Terms and Conditions, if you breach these Terms and Conditions, or we have a reasonable suspicion that you have done so, we may suspend your access to the Website for the period of our investigation into the matter or to close your account. When we close your account under this section, all your outstanding bets will be cancelled, all bonuses, bonus money and other incentives and all winnings derived therefrom will be voided, all winnings obtained by you in connection with your breach (or while being in breach) of the Terms and Conditions will be confiscated and retained by us, and the remaining real-money balance of your account (if any) will be returned to you, subject to these Terms and Conditions.

11.3 In exceptional cases, where the actions of a customer threatens the proper functioning of the Website or it’s substantial part, or the rights and interest of our other customers or third parties, or involves fraud, unlawful or illegal activity, in addition to what is provided in this section 11, we may confiscate the entire balance of your account. Such confiscation will be communicated with supporting evidence for the claim.

11.4 We may at any time set off any positive balance on your account against any amount you owe to us when we settle or re-settle any bets, wagers, penalties or other transactions pursuant to the Terms and Conditions.

Complaints procedure

12.1 The purpose of this section is to inform you of how to contact us in relation to any complaint or dispute you wish to raise about any aspect of our services. The procedure will outline how the complaint and/or dispute is addressed internally, the time frames in which to expect an answer, and what options are available should you not be satisfied with the outcome of the internal process.

12.2 If you have a question regarding the website or our services, please contact our customer support via live chat or by emailing support@on.swiper.com. Our team will respond to your query through the same channel.

12.3 If you are not satisfied with our initial resolution of your query, our decision, or other action, you may submit a complaint to initiate our internal complaints procedure.

12.4 For complaints, please email complaints@on.swiper.com, ensuring you include sufficient details to help us identify and address the matter effectively.

• Include your account (user) name and your full name;
• Send your complaint from your registered email address;
• “COMPLAINT: (reason)” in the email subject field;
• Include a detailed description of the encountered issues, arguments and your desired outcome;
• Include dates and time (where possible) associated with the relevant circumstances.

12.5 We will aim to acknowledge the receipt of your complaint within twenty-four (24) hours or one (1) business day.

12.6 We aim to provide you with a substantive response to your complaint not later than ten (10) days from the date we receive the complaint.

12.7 However, depending on the complexity of the complaint, our inquiry may take longer than ten (10) days and/or require additional information from you. In such a case, we may extend the inquiry period by a further 10 days and/or request additional information from you, and shall inform you of this fact within 10 days from the date we received your initial complaint.

12.8 We aim to keep you informed throughout the process. Your complaint may go through several stages of internal escalations, where it will be reviewed by our competent staff. We ask you to promptly reply to our communication before each internal escalation.

12.9 At the end of our internal complaint resolution procedure, we will issue our final response, which will include information on how to escalate your complaint to the dispute status with an alternative dispute resolution provider. This information is also included below.

12.10 If you are not satisfied with the final response to your complaint, you may take your complaint further through a recognised available alternative dispute resolution or public consumer complaint system or turn to iGaming Ontario (IGO) for assistance with your complaint here, or submit an inquiry through igaming@igamingontario.ca or contact iGO Customer Service at (416) 326-8283 or 1-833-55-iGame / 1-833-554-4263 (toll free).

Exclusion of our liability

13.1 You agree that using the website and the services is entirely voluntary and is exclusively your decision. you acknowledge that you are aware of and accept all risks associated with online gambling. We will not be liable for any loss or damage whether direct, indirect, special, punitive, incidental, exemplary, consequential, or otherwise, arising in relation to your use of the website or the services, unless arising from the operator's gross negligence, willful misconduct or otherwise as required by applicable law.

13.2 We use all reasonable care and skill to provide you with services substantially as described on this website and as required by applicable law.

13.3 Subject to section 13.2, we hereby exclude all other warranties, express or implied (whether by law, statute or otherwise), in respect of the website and our services including but not limited to warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy of the services or the website.

13.4 Subject to section 13.2, we make no warranty that the website or services will meet your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the software or the server that makes the website or services available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the services.

13.5 We will not be liable for any failure to perform, or delay in performance of, any of our obligations under the terms that is caused by events outside our reasonable control, including, without limitation, acts of god, war, civil commotion, interruption in public communications networks or services, industrial dispute or ddos-attacks and similar internet attacks having an adverse effect on us ("force majeure"). Our performance is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance for the duration of that period.

13.6 You understand and accept that if there is an error in a game or its compatibility ("game error"), any game made during such error will be void. Winnings obtained through a game error shall be considered void, and all subsequent rounds of play with these funds shall likewise be considered void, regardless of which games are played with such funds.

13.7 Any monies which you receive in connection with a game error are held by you on trust for us and you must immediately repay them to us when we ask you to do so and/or we may deduct the monies from your account.

13.8 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including without limitation loss of winnings, that results from a game error.

13.9 We shall not be liable to you in contract, tort (including negligence) or otherwise for any losses which may arise, are deemed or alleged to have arisen in connection with:

• our actions to enforce these Terms and Conditions
• Website downtime, server disruptions, lagging, or any technical failure of our equipment or software;
• failures of your equipment or software;
• communication channels failure including those attributable to the internet service providers;
• misuse or abuse of the Website;
• errors, omissions and typos in the Website content, information you provide or type in;
• any transaction performed by a third party using your account access credentials;
• any communication that was not received by us;
• any circumstances outside our control.

13.10 You acknowledge and agree that your contractual relationship with regards to your use of the Website is exclusively with us, and, to the maximum extent permitted by law agree not to bring any claim or initiate any legal proceedings against, or seek damages or compensation from, any third party involved in operation of the Website including, without limitation, the IP right holders, developers, providers or licensors of the games and payment processing services offered through the Website.

Intellectual property rights

14.1 All intellectual property rights in and to the Website, the services provided through the Website and all content and materials displayed on the Website or made available through the services provided through the Website which includes without limitation, all domain names, patents, design rights, copyright, trademarks, software, underlying source code, designs, images, graphics, pictures, animations, videos, music, audio, text, layout, look and feel, information, structure, database rights, design rights (together, the “ Website Content”) belongs to the Operator or is licensed to the Operator where the context requires.

14.2 You may use the Website Content for personal, non-transferable, non-assignable, non-sublicensable, non-commercial use only and only as permitted by the Terms and Conditions. No other use of the Website Content is allowed or grants you any interest in any intellectual property rights owned by or licensed to the Operator or third parties.

14.3 To the extent that any Website Content may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.

14.4 Under no circumstances shall the use of the Website grant to you or anyone else any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever which includes without limitation the Website Content. To the extent you may acquire any intellectual property rights as a result of your use of the Website despite the provisions of this section 15, you hereby irrevocably and unconditionally, completely and finally assign all such acquired intellectual property rights to us or the respective third party.

14.5 You shall not reproduce the Website or any part of it in any form whatsoever, or record its operation, without our express written consent.

14.6 No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos which appear on the Website except as specifically permitted in accordance with the Terms and Conditions.

14.7 With regard to any software connected to, or accessible through the Website or the services made available through the Website, you must not or attempt to:

1. reverse engineer, disassemble, or decompile such software,
2. copy, redistribute, publish, modify or translate such software,
3. export the software to any country (whether by physical or electronic means),
4. sell, assign, sublicense, transfer, distribute or lease such software,
5. use such software in a manner prohibited by applicable laws or regulations,
6. modify, remove or obscure any proprietary notices placed on software, copy it by any means for any purpose whatsoever,
7. derive source code or other information from such software or use it for any purpose other than playing the games; or
8. use the software in any way that could adversely affect our name, image or reputation or the name, image or reputation of third parties.

14.8 Should you breach this provision, we will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

Notices

You agree to contact us electronically. From time to time, we will place electronic messages on the Website, and/or contact you via email. You must provide us with correct contact information, otherwise the Operator cannot be held responsible for you not receiving information. All electronic communication is considered “written”.

Links

Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.

Interpretation

The original text of these Terms and Conditions is in English and any interpretation of them will be based on the English text. If the Terms and Conditions or any documents or notice related to them is translated into any other language, the version most beneficial to you will prevail, and if equality beneficial, the original English version will prevail.

Changes to the Terms and Conditions

18.1 We may change the Terms and Conditions at any time. The most up-to-date Terms and Conditions can be accessed on this page, including the version number and the date on which they became effective.

18.2 We will notify you of all material changes to these Terms and Conditions before they apply to you. Where we need to notify you about the changes to the Terms and Conditions, we will do so by email or by placing a notice on the Website. The new version of the Terms and Conditions will only come to effect with regards to your use of the Website once you agree to it. Should you refuse to agree to the new version, we may to terminate your account and you will not be able to continue playing on the Website, but you will be able to withdraw your balance under the version of the Terms and Conditions you have previously accepted.

18.3 We may, in our absolute discretion, alter or amend any product or service offered via the Website at any time, without a prior notice.

Waiver

19.1 Even if we fail to insist upon performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

19.2 A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Severability

If any of the Terms and Conditions are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.

Law and jurisdiction

These Terms and Conditions and our business relationship with you are governed by the Laws of Ontario and Canada and the parties agree to be subject to the jurisdiction of the Ontario courts.

Assignment

22.1 We reserve the right to transfer, assign, sublicense or pledge the Terms and conditions, in whole or in part, to any person (but without your consent) where you are notified of such assignment by e-mail.

22.2 You may not assign, sublicense or otherwise transfer in any manner whatsoever any of your rights or obligations under the Terms and Conditions.

Entire agreement

The Terms and Conditions contain the entire agreement between the Operator and you relating to your use of the Website and the services provided through the Website and supersedes any and all prior agreement between the Operator and you in relation to the same.

Third party rights

Except insofar as the Terms and Conditions expressly provide that a third party may in their own right enforce a provision of the Terms and Conditions, a person who is not a party to these Terms and Conditions has no right whatsoever to rely upon or enforce any provision of the Terms and Conditions.

Annex: General rules for games and promotions

25.1 We may from time to time offer you bonuses, promotions and other incentives (the - “Bonuses”), such as bonus spins, bonus money, extraspins, extra bets and similar. Each Bonus offer is provided to you under both these Terms and Conditions under the specific bonus rules available on the dedicated page for each Bonus offer. By activating a Bonus, you indicate your acceptance of the specific bonus rules. In case of a discrepancy, the specific bonus rules shall prevail over these Terms and Conditions.

25.2 Our Bonuses are generally available for all our customers, however, certain restrictions apply:

• you can have only one active Bonus at any given time (if you obtain a new Bonus, the original Bonus with any winnings accrued shall be forfeited by you);
• you are not eligible for a Bonus if your account has a pending withdrawal request;
• deposit bonuses are not available for deposits via Skrill;
• we reserve the right to exclude any customer from a particular Bonus or from all our promotions;
• unless otherwise specified, each Bonus offer is valid only on the date it was originally sent to you.

25.3 Most of our Bonuses require manual activation and require you to make a real-money deposit (the “associated deposit”). If a bonus is not automatically credited to your account, please contact our customer service for assistance after making the associated deposit, but before placing any bet, or you will lose your eligibility for the Bonus.

25.4 If a Bonus is cancelled or forfeited by you in accordance with the Terms and Conditions, you will forfeit the Bonus amount and any winnings attained while the Bonus was active, all outstanding bets made using your bonus balance will be voided, and the bonus balance will be voided and removed from your account. Should you wish to cancel a Bonus, you can do so at any time by contacting our Customer Support.

25.5 Most of our Bonuses are subject to a wagering requirement, stated as a multiplier applicable to the Bonus amount and/or associated deposit and/or all winnings obtained from the Bonus amount. This means that to meet the wagering requirement you must make the total amount of bets equal to the respective Bonus / deposit / win amount multiplied by that multiplier. Unless otherwise stated in the specific bonus rules.

Different games contribute a different percentage towards the wagering requirements:

Games with a 10% contribution: Plinball.

The following games are restricted during bonus play: Bolt X Up, Cave of Gold, White Rabbit, Lil Devil, Ark of Ra, Wild Buccaneers Megaways, Stumpy McDoodles 2, Oink Farm, 9 Pyramids of Fortune, Cleopatra’s Golden Spells, Amazon Kingdom, Lucky Clucks, Immortal Romance, Thunderstruck Wild Lightning, Banana Drop, Diamond King Jackpots, Atlantis Rising, Age of Conquest, Augustus, Africa X Up, Chronicles of Olympus X Up, Blood Suckers, Narcos, Victorious, Codex of Fortune, Jungle Spirit: Call of the Wild, Cornelius, God of Fire, Magical Reels, 4 Corners of Rome, Timelines, Hula Magic, Book of Itza, Emeralds of Oz, Treasures of Kilauea, Viking Runecraft, Sea Hunter, Mystery Joker 6000, Sweet Alchemy, Gemix 2, Pimped, Rage to Riches, Royal Masquerade, Eye of the Kraken, GEMiX, Solar Queen, Solar King, Solar Temple, Savage Jungle, Ice Cave, Wild Lava, Blaze of Ra, Wild Swarm, Bison Battle, The Shadow Order, Fat Drac, Mad Cars, Crown of Valor, Arcade Bomb, Reel Keeper, Cash Ultimate, Beriched, Get the Gold Infinireels, Fa Fa Babies, 5 Families, Hoard of Poseidon, Aurum Codex, Primate King, Wild Hot Chilli Reels, Wild Expedition, Dynamite Riches, Jingle Bells Power Reels, Zillard King, Risque Megaways, Zaida’s Fortune, Apache Way, Majestic Mysteries Power Reels, Gods of Troy, Hellcatraz, Marching Legions, Book of 99, Frequent Flyer, Joker’s Luck Deluxe, Wild, Wild Cash Out, Masters of Valhalla, Pile ’Em Up, Mustang Riches, Wolf Call, Diamond King Gold, Fruit Mania Deluxe, Butterfly Lovers, Black Horse Deluxe, Telly Reels, 9 Lions, Larry the Leprechaun, Prosperity Pearls, Sizzling Bells, Jelly Reels, Magic Spins, Sizzling Kingdom: Bison, 9 Burning Stars, Burning Sun, Mr & Mrs Spy, Halloween Luck, Shadow Society, Ticket to Riches, 9 Coins Grand Gold Edition, Football Finals X UP, Diamond Discovery, Down the Chimney, Cash Printer Heist, Wins of Winter, Spinberry Wilds, Christmas Luck, Red Hot Sapphires, Dragon’s Keep, Trojan Kingdom, Pinup Girls, Star Staxx, Blobsters Clusterbuster, Betty’s Big Bonanza, Book of Inferno, Treasures of Ra, Princess Celina and the Frog, Fortune Llama, Iron County Outlaw, Dog Town Deal, Let It Burn, Irish Wilds, Dream Catcher, Crazy Time, Starburst XXXtreme, Dead or Alive, Dead or Alive 2, Sticky Bandits, Sakura Fortune, First Person Lightning Blackjack, Lucky Money, Reel Keeper Power Reels, The Funky Boombox, Chicken Madness Ultra, Magic Powers Megaways, Diamond Blitz, Golden Tour, Mines, Plinko, 15 Coins, Fish ’Em Up, 5 Monsters, Egypt Megaways, Money Track 2, Moon of Fortune, First Person Deal or no Deal, Deal or no Deal, Everest, Monsters Unchained, Cyber Attack, Unchain The Dragons, Gold Hit: Dragon Bonanza, London Tube, Abrakadabra, Bounty Raid 2, Crab Trap, Captains of the Coast, Unusual Suspects, Case Closed, Sizzling Eggs Extremely Light, Thrill to Grill, Stellar 7s, Titan Strike, Fish ‘n’ Nudge, Massive Gold, Mammoth Mayhem, Triple Tiki Super Free Spins, Treasures of the Count, Fire Coins : Hold and Win, Dice, Pile ‘Em Up Frosty Sweets, Magikspell, Boxes, Coins, Maverick, Maverick X, Hotline, Gold Hit & Link: JP Bacon & Co, Blazin’ Rails, Lucky Money, Treasure Ireland, 3 Lucky Hippos, Hot Slot: 777 Cash Out Grand Gold Edition, Rabbit In The Hat 2, Dragon’s Rhythm Link&Win, Heroic Heroes, 1 Drop, Mines, Limbo, Rabbit Fields, Mr.PiggE Bank, Crash, Limbo, Wheel, Black Horse Cash Out Edition, Dragon’s Fire MegaWays, Dragon’s Fire, 10,001 Nights, 10,001 Nights Megaways, Whack the Bell - Tap n Cash, Wild Scoops - Tap n Cash, Magnificent Power Apo, The Good, The Bad and The Rich, 9 Bells, Mighty Symbols: Crowns, 9 Coins Grand Platinum Edition, Finn And the Candy Spin, Finn and the Swirly Spin, Mighty Wild: Panther Grand Platinum Edition Santas Jackpots, Mighty Symbols: Jokers Santas Jackpots, 30 Coins Santas Jackpots, 36 Coins Santas Jackpots, Mighty Wild: Panther Grand Gold Edition Santas Jackpots, The Great Pigsby, Cursed Treasure, Hot Slot: 777 Cash Out Grand Platinum Edition, Hot Slot: 777 Cash Out Grand Diamond Edition, Mighty Symbols Crowns Easter, Mighty Symbols: Diamonds, Mighty Wild: Panther Grand Diamond Edition Santas Jackpots, Mighty Wild: Panther Xmas Edition, One Coin Santas Jackpots, 24 Coins Santas Jackpots, 16 Coins Grand Gold Edition Santas Jackpots, LaunchX, 15 Coins: Grand Platinum Edition, Piggy Bonanza, Gold Blitz Ultimate, 9 Coins Grand Diamond Edition, 9 Coins Grand Diamond Edition Xmas Edition, Tower Quest Legacy, Speed Crash, Power of Gods: Medusa, Lil Demon: Blazing Lava, Lightning Clovers: Hit The Bonus, SugarPop 2: Double Dipped, Blazing Rush Express, 15 Coins Grand Gold Edition, Feather Fury, Carnival Riches, Cerberus Gold, Baking Bonanza, Pearls of India, Double Beef Up The Bonus, Hot Slot: 777 Cash Out Grand Diamond Edition Easter Jackpots, 1 Reel Patrick, Gold Mine Mistress, 30 Coins, Fish Cashpot Deluxe, Ultimate Fire Link™ Cash Falls™ China Street™, Mask of Amun Gold Blitz Ultimate, Blazing Bison: Gold Blitz Extreme, Telly Reels, Goal, Feather Fury, Links of Flame, Threefold the Gold, High Flyer, Savage Jungle, Monsterville Secrets, Lights Of Luck, Mummy Megaways, Rich Wilde and the Pearls of Vishnu, The Good The Bad And The Rich, 15 Coins: Grand Platinum Edition, Nugget Frenzy, Devils Hot Pots, Diamond Doggies, Gladiator Spoils Of Victory, Riptide Fishing, Mighty Wild Jaguar, Tower Quest Legacy, Mayan Fusion, Stellar Gold, Trophy Fish, Burning Sun Easter Edition, 9 Coins Easter Edition, 16 Coins Halloween Edition, Mighty Wild Panther Halloween Edition, Sizzling Eggs Halloween Edition, Hot Slot Magic Bombs Xmas Edition, Sizzling Kingdom Bison Xmas Edition, Jelly Reels Xmas Edition, Sizzling Bells Xmas Edition, 9 Coins Xmas Edition, Power of Gods Hades Halloween, 12 Coins Halloween Edition, Mighty Symbols Crowns Easter Edition, Power of Gods Medusa Halloween Edition, Gold Hit O Reillys Charms, Free the Dragon, Cash Elevator, Squealin Riches, Hot Charge, DRAGONS OF ARCANE WILD, Ghost Money Manor, Boomstick Bill, Blooming Mystery, Enchanted Genie Power Combo, Shamrock Bonanza, Donkey Dollars, 3 Glittery Diamonds, Gold Hit: Lucky Granny, 3 Lucky Gators, 25 Coins Grand Gold Edition, 16 Coins Grand Platinum Edition, Diamonds Up, Big Bite Push Ways, Serpent King, Hot Slot Gold Coins, 12 Coins Grand Diamond Edition, 3 Glittery Diamonds, Gold Hit Lucky Granny, Wild Stacks Super Spins, Gods Of Troy Megaways, Cash Surge, Hold The Joker, 3 Magic Pots, Bustin Beavers, Buzz4Fuzz, Sizzling Eggs Grand Platinum Edition, Farmtastic, Jackrabbit Jackpots, Zillard King Megaways, Scarab Bonanza, Miami Rise, 10x Minimum Collection, Sizzling Eggs Grand Gold Edition, Dolla Dolla Bill, Henry The Ape, Eggs of Fortune, Unusual Suspects Legends Of Olympus, Wolf Blaze Gold Blitz Fortune Tower, 36 Coins Grand Gold Edition, Rise Of Cleopatra, Gold fusion Extra wild madness, Dragons playground..

25.6 The amount of a Bonus, as well as any winnings you attain while a Bonus is active on your account, will be credited to the bonus balance of your account, which is not immediately withdrawable. Once you meet the wagering requirement of your active Bonus, it will be deactivated, and the then-current bonus balance of your account will be transferred to the real-money balance and will become withdrawable, subject to other provisions of these Terms and Conditions.

25.7 When you make a bet with an active Bonus on your account (i.e. the wagering requirement has not been met yet) the amount of such bet will be taken from the real-money balance of your account and any amount won from such bet will be placed on the real-money balance of your account. Should your real-money balance be insufficient to make a bet, the amount of such bet will be taken from your bonus balance instead and any amount won from such bet will be placed on the bonus balance of your account.

25.8 If you request to withdraw any portion of the real-money balance of your account (or if your account is closed or excluded) while a Bonus is active on your account, you will forfeit the Bonus amount and any winnings credited to the bonus balance of your account, the Bonus will be forfeited by you.

25.9 Any bonus is only available once per person, family, household, address, email address, credit card number, bank account, phone number, computer/device and/or IP address.

25.10 Collusion is strictly prohibited. This means it is prohibited for players to use strategies in order to play together as a team, with or without an agreement made in advance, in order to gain an advantage on our site in relation to our games or products. You agree to:

• Always play on your own behalf, in the account registered in your own details
• play for your own entertainment and not work together with other players to gain an advantage;
• place your own bets, and not share information and / or agree with other players to create strategy or place bets in such a manner you gain an advantage.

25.11 We offer bonuses in good faith to players who use our Website for entertainment purposes. We reserve the right to review your use of the Bonuses, at any time, including before any withdrawals are processed, to detect bonus abuse. Should we have reasonable suspicion that a bonus abuse has occurred, or that you’ve otherwise breached these Terms and Conditions, we reserve the right to forfeit your Bonuses and ban you from participating in any further promotions.

25.12 It is prohibited to abuse promotional offers. Actions considered abuse includes the following, but is not limited to:

• Any and all minimum risk strategies, for example, low risk roulette bet (any bet spread combination on roulette games covering 24 or more of the 37 unique spots on the table);
• placing individual bet amounts greater than 20% of the bonus amount higher than $8, whichever amount turns out lower. The maximum bet allowed while playing with an active Bonus on your account is $8. If this limit is exceeded, the Bonus will be forfeited by you;
• moving from low weighted or unweighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;
• delaying any bonus spins, bonus rounds or game payout until after the wagering requirement is met.

25.13 The Operator has in place measures to detect abuse of games and promotions and reserves the right to confiscate winnings derived from such abuse and / or close the player account.

25.14 We reserve the right to alter or cancel any Bonus if we believe that any technical issue or other occurrence prevents the Bonus to be used as intended.

25.15 We reserve the right to offer bonuses adapted to the different games we offer and the contribution of game play to bonus wagering requirements may vary between game types. The contribution will be stated in the relevant terms for the promotion.

25.16 Our Bonuses are offered strictly for entertainment purposes. We reserve the right to review your use of the Bonuses, at any time, including before any withdrawals are processed, to detect bonus abuse. Should we have reasonable suspicion that a bonus abuse has occurred, or that you’ve otherwise breached these Terms and Conditions, we reserve the right to remove your Bonuses, deduct winnings derived from such activity and ban you from participating in any further promotions.

Placing bets and gaming

26.1 You acknowledge that gambling is not a way to earn or invest money. You acknowledge that the outcome of your bets is random, determined by a random number generator or an outside event, and that by using the Website you can both win and lose money. We will not be liable for any such monetary loss.

26.2 You are not allowed to use the Website for any other purpose but personal entertainment. You shall act in your own interest and not in the interest of any third party.

26.3 When you place a bet, the respective amount will be automatically drawn from your account balance.

26.4 It is your responsibility to ensure, before placing a bet, that its amount and other details are correct and you are willingly initiating a gambling transaction. You can access your transaction history in your profile section of the Website.

26.5 While do not accept cancellations of bets or wagers made by you, in certain circumstances we may refuse, cancel or limit any bet, as well as set limits that apply to any subsequent bet you make:

26.5.1 we have a reasonable suspicion that the outcome of your bet might be influenced by you or any third party;

26.5.2 we have reasons to believe that a bet constitutes suspicious betting or is designed to minimize or reduce your risk;

26.5.3 a bet was accepted in error, due to a system malfunction, error in published odds, pay tables or gaming software;

26.5.4 a bet may expose us to undue risk which is outside our risk appetite;

26.5.5 in the event of cancellation, we will refund the amount of your bet to your account balance.

26.6 We may amend any service offered on our Website, at our sole discretion. This includes amending the list of available games.

Sports betting: General betting rules and regulations

27.1 We accept bets on sports and other events, where the outcome of your bet is determined by an external event. The following sections 26 through 33 apply to all such bets, along with the rest of the Terms and Conditions.

27.2 In addition to other restrictions in these Terms and Conditions, the following persons may not participate in any betting on sports and other events:

• Persons physically located outside the province of Ontario.
• State and municipal institutions or enterprises, non-commercial organizations, athletes, trainers, judges, members of sports agencies providing professional consulting services to football clubs, sportsmen, sports managers and coaches, persons who are participants in the event on which bets are being placed, and other persons possessing insider knowledge of the events.
• Persons under the influence of alcohol or drugs and those otherwise incompetent.

27.3 To prevent match-fixing and fraud we reserve the right to investigate the circumstances of any bet placed and the reasons behind it, as well as to verify your knowledge of the specific markets, game rules and other circumstances relevant to the bet in question. This may include holding a videocall with you. If you fail to pass such verification, or we arrive at a reasonable suspicion that you were acting on behalf of another person, or you were otherwise engaged in match-fixing activities, or in other violation of the Terms and Conditions, all winnings derived from the bet(s) in question will be voided and we will take such other actions as we may be authorized under the Terms and Conditions and the applicable law.

Sports betting: Accepting bets

28.1 Bets are accepted based on the daily "odds line" - a list of upcoming matches with odds and handicaps offered by us on outcomes of events.

28.2 The odds and handicaps take into account the strength correlation of the competing teams or players and determine the value of the expected winnings of the person placing the bet.

28.3 We reserve the right to change the odds and handicaps at any time. This will not affect the terms of any bets placed before we make such change. We reserve the right to remove any event from the offered "line". Bets are placed according to the "line" operating at the time the bet was placed.

28.4 You may choose events and outcomes from the predictions offered by us. You must enter the amount of each bet.

28.5 Your bet becomes accepted when you receive a bet confirmation from us, after the bet is placed.

28.6 Several identical or mirror bets may be considered as one bet.

28.7 We are not responsible for incorrect spelling of surnames, team names and names of places for the event.

28.8 Maximum bet amounts vary from sport to sport & from game to game, as available on our Website.

28.9 Minimum bet per event – 0.5 in the currency of the player account.

28.10 A bet is accepted on the basis that it is an act of one customer only.

28.11 The maximum number of selections in multi-bets and system bets is thirty (30) selections.

28.12 We reserve the right to refuse in whole or in part any bet, to set a limit for bets on certain events, and to apply bet limits to individual customers, when we have a reasonable suspicion that the outcome of your bet may be influenced by you or any third party, you are making a bet designed to reduce your risk, in cases of suspicious betting, in cases of errors and malfunctions, or if required to avoid exposing us to undue risk which is outside our risk appetite. If a bet is not accepted, it is considered void and your stake is refunded.

28.13 Time of Acceptance

28.13.1 If, for any reason, a bet is inadvertently accepted after the event or match has started the selection(s) affected will be void. The only exception would be if the event in question is covered by our ‘in running’ or Live service.

28.13.2 We may amend obvious errors, and accept bets after an event has started by mutual consent. If at the time a bet was placed, the race or event was resolved or at a stage where you could have had any indication of the outcome we reserve the right to void that selection.

28.13.3 In the event of there being a dispute over the time at which a bet was placed, then the time at which it was recorded on our servers will govern.

28.14 Bet Delay

28.14.1 Bets placed during an event (“Live Betting”) will almost certainly be subject to a delay, which will vary by sport & competition.

28.14.2 If any of the disruptions mentioned in this Section happen before the countdown timer ends, all bets placed using Timer Acceptance are immediately void:

• If there appears to be a possible red card or a red card is actually given;
• If there is a possible penalty or a penalty is given;
• If there appears to be a possible goal or a goal is scored by any team;
• Fortuitous events including, but not limited to, failure in any equipment or telecommunication that prevents the correct placing, accepting, recording or notification of bets, delays or interruptions in operation or transmission, communication lines failure.

28.14.3 When using our Website, and subsequently the Timer Acceptance feature, the Customer acknowledges that the current score, time elapsed and other data provided on this site (including ‘Live’ TV pictures) while coming from a “live” feed provided by a third party is subject to a time delay and/or may be inaccurate, and that any bet placed based on this data is entirely at the customer’s own risk. The Company provides this data and accepts no responsibility for any loss (direct or indirect) suffered by the customer as a result of his reliance on it.

28.15 Information displayed during "live" events is for convenience only. Mistakes in the displayed result is not a reason for a refund. We do not accept any liability for incorrect results during “live” event.

Sports betting: Specific betting types

29.1 Live or In Running Betting

29.1.1 Live or In-Running Betting is, by nature, subject to large and sudden changes in odds as the event unfolds. For this reason, we cannot guarantee that prices will always be available, and reserve the right not to offer odds throughout the entire match at our absolute discretion.

29.1.2 In addition, we reserve the right to refuse or void bets, even when prices are displayed on our Website, if due to circumstances outside of our control the prices shown are wide of the industry market price at the time the bet is placed.

29.1.3 If coverage has to be abandoned and the match finishes regularly, all markets will be settled according to the final result.

29.1.4 If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void all relevant bets.

29.2 Goalscorer

29.2.1 In case a match is abandoned but there has been at least one Scorer, bets on the first Goal scorer apply and bets on the last goal scorer are void. Anytime Goal scorer market for this player is settled as winner and bets on other players are void.

29.3 Head 2 Head

29.3.1 Bets predict which of the participants will occupy the highest position or will have better results or more points. In order for these bets to stand both participants must actively participate in the event. In case the two participants achieve the exact same winning result and therefore achieve a tie, all bets are void.

29.4 Outright (Future Bets)

29.4.1 Outright means betting on the winner of an event, race or tournament. Bets predict which of the participants (3 or more) will occupy the highest position or will have better results or more points. In order for these bets to stand all participants must actively participate in the event. If one or more participants will not participate in the event, the odds on the rest participants are recalculated and settled with a reduction in the odds, by applying the probability of the missing participants to the rest participants applying the same margin.

29.4.2 If a competitor/player does not start an event, race or tournament then all Outright bets on that competitor/player will be lost unless otherwise stated in the specific sport betting rules.

29.4.3 If there are two or more winners, or a “Dead Heat” is declared in any Outright Market then your stake is divided by the number of winners, and this new amount is then settled at the full odds (not including the stake). For example, if there are multiple winners of the English Premier League Top Goalscorer market. In our example two players were declared as winners. Your bet of 1,000 on Sergio Agüero (one of the Winners) at odds of 250 would be settled as follows: (1,000/2) x 250 = 125,000 returns.

29.4.4 The term “Any Other Player” (or Any Other Team, Score etc.) refers to all competitors or options not named in the market.

29.4.5 The term ‘Others on Request’ refers to any unquoted Player, Team or Score etc. Should you require a price for a selection not named in the market please contact our Customer Service & we will add in the selections you request. In all instances we will attempt to offer all obvious outcomes. For markets that refer to ‘Others on Request’ where a selection not named is the Winner. All bets would be settled as losers.

29.5 Booking markets

29.5.1 A yellow card counts as one card. A red card counts as two cards. If a player get one yellow plus a second yellow driving to a red card, this counts overall as three cards. As a result, a player cannot receive more than three cards. Settlement will be based on all available card data that appear during the normal playing time of an event. Cards shown after the final whistle will not be taken under consideration. Cards in non-playing players (players that have already been replaced, coaches, players on the bench who have not taken part in the game) are not taken under consideration.

29.6 Booking markets with points

29.6.1 A yellow card counts as 10 points and the red and the second yellow-red as 25. The second yellow for a player that leads to a red card is not counted. As a result, a player cannot receive more than 35 points. Settlement will be based on all available card data that appear during the normal playing time of an event. Cards shown after the final whistle not be taken under consideration. Cards in non-playing players (players that have already been replaced, coaches, players on the bench who have not taken part on the game) are not taken under consideration.

29.7 Corners

29.7.1 A corner gets counted for the relevant market settlement only in the case it has been executed. Corners won by the teams but not executed do not count for market settlement.

29.8 Intervals

29.8.1 First interval is considered the time period from 00:01 until the completion of the minute indicated as the end minute. For avoidance of doubt the interval 1-15 min is considered the period from 00:01 to 15:00. Last interval of a time period is considered from the minute indicated until the end of the period as this decided by the referee. For avoidance of doubt the interval 30-45 min is considered the period from 30:01 until the end of First Half. The interval 75-90 min is considered the period from 75:01 to the end of the Full Time.

29.9 Moneyline

29.9.1 Moneyline means betting on one competitor or team to defeat another in an event or to be placed higher in an event match-up.

29.9.2 The term “The Field” refers to all competitors other than the competitor named in the Moneyline match up.

29.10 Handicap & 1st Half Handicap

29.10.1 Handicap means betting when one competitor or team receives a virtual head start (effectively leading by that head start before the event begins). The winner is the competitor or team with the better score after adding the given handicap to the result. For both totals and sides betting all stakes are returned when the final score falls on the handicap line (in America termed as a 'push'). Remaining Handicap rules are set out in the specific Sport Betting Rules.

29.10.2 1st Half Handicap means betting on the team with the better score after adding the given handicap to the result of the first half of an event.

29.11 Over/Under & 1st Half Over/Under

29.11.1 Over/Under means betting that is determined by the total number of points (or goals, games etc.) in the final result of an event. If the total is more than the Over/Under pre-designated line then the winning result is Over; if the total is less than the Over/Under pre-designated line then the winning result is Under.

29.11.2 1st Half Over/Under means betting that is determined by the total number of points in the result of the first half of an event. If the total is more than the Over/Under pre-designated line then the winning result is Over; if the total is less than the Over/Under pre-designated line then the winning result is Under.

29.12 Odd/Even, 1st Half Odd/Even, Single Team Odd/Even

29.12.1 Odd/Even means betting that is determined by whether the total number of points (or goals, games etc.) in the final result of an event is Odd or Even. For all Odd/Even markets Zero is counted as Even for settlement purposes.

29.12.2 1st Half Odd/Even means betting that is determined by whether the total number of points at the end of the first half of an event is Odd or Even.

29.12.3 1st half bets will be void if an event is abandoned before the end of the first half. But if an event is abandoned after the end of the first half, all 1st half bets will be valid.

29.12.4 Single Team Odd/Even means betting to predict whether the full-time score of a specific team in a match will be odd or even.

29.12.5 Any extra-time or Overtime added in the match will not be counted for purposes of determining the full-time score except where stated either in the market or the individual sport rules.

29.13 Multiple Bets / Parlays

29.13.1 Multiple bets (or Parlay) means bets in a combination of two or more selections placed as one wager. If all selections should win then the Multiple wins & will be paid at the combined odds of all selections. If one (or more) selections should fail to win then the multiple loses. If one (or more) selections should be postponed or void for any reason, then the odds for that selection will revert to 1.00 odds.

29.13.2 During a Match or event (in play) if any part of the bet is rejected the whole multiple will be rejected. In play events and pre-match events may be included in the same multiple.

29.13.3 Multiple bets are not accepted where the outcome of one part of the bet contributes to the outcome of another. E.g. No Goalscorer and 0-0 Correct Score in the same Match. Our system should reject such bets but if taken in error the stakes will be equally divided as single bets. If you are unsure if your bet is related please check with our customer support prior to placing your wager. We reserve the right to determine if the bets/events are related.

29.14 Bet Builder

The Bet Builder feature gives the player the opportunity to combine selections from the same event into one betslip. If one selection that participates in a Bet Builder betslip is void/push, then the whole betslip is void/push as well, REGARDLESS of the outcome of the other selections that participate in the Bet Builder.

For example : in the match LA Lakers vs Toronto Raptors, we create a Bet Builder betslip with LA Lakers to win, Over 220,5 points in the match and Player X Over 29,5 points. In case Player X does not participate in the match, the selection for his points (over 29,5) is settled as void. Therefore, the whole betslip is settled as void as the selection participates in a Bet Builder.

Sports betting: Changes, abandonments and postponements

30.1 Change of Venue

30.1.1 Unless otherwise stated, if a match is scheduled to be played on neutral ground but is played on non-neutral ground or vice versa, all bets will still be considered valid. In the event of a change of venue where home team plays away or vice versa, all bets on the match will be considered void. Bets will also be considered void if the home and away team names are wrongly stated in reverse. As a general rule the first team listed is the 'Home' team unless otherwise stated.

30.1.2 For all non-team events, if the scheduled venue is changed after the Market has been opened, then all bets will still be considered valid except where stated within the individual sport rules

30.2 Periods of Time

30.2.1 The posted duration of an event is for reference purposes only. Bets will be valid despite the change in scheduled duration except where stated within the individual sport rules.

30.2.2 Any incident during injury or stoppage time that is played, is deemed to have occurred at the end of regular time, e.g. a goal scored in first half injury time of a soccer match is deemed to have been scored on 45 minutes.

30.2.3 In the case of the general implied rules of a sport being violated, we reserve the right to void any market (e.g. unusual period length, counting procedure, format of a match etc.).

30.2.4 In the case of the rules or format of a match differing from our implied information, we reserve the right to void any market.

30.2.5 Unless otherwise stated, all bets are settled on the result of regular time.

30.2.6 Settlement for markets containing a time interval will be as follows. The first interval is considered as 00:01 until the start of the minute indicated as the end. For the avoidance of doubt, the interval 1-15 mins is considered the period 00:01 to 15:00.

30.2.7 The last interval is considered as from the minute indicated until the end of the period as decided by the referee. For example, in Soccer, the interval 30-45 mins is considered as 30:01 to the end of the First Half. The interval 75-90 mins is considered the period from 75:01 until the end of regular time.

30.2.8 Bets placed on Player Statistics (player passes, player tackles, player total cards, player assists, player shots/shots on target) will be settled according to the official statistics of the game (including extra time if there is any). If the listed player is not in the starting lineup of the match, the bets will be settled as void.

30.3 If an event does not begin on the scheduled start date, or is not completed within 48 hours or as prescribed in the specific sports rules, then all bets will be void, except for those on markets that have been unconditionally determined. Reasons for this may include: through disqualification, interruption, withdrawal, changes in draws etc.

30.4 If an event starts but is later abandoned, and is not completed within 48 hours or as prescribed in the specific sports rules, then all bets will be void, except for those on markets that have been unconditionally determined.

30.4.1 In case the following US Sports games such as MLB(or other Baseball leagues), NHL and NBA (NFL and MLS is not included in this rule) don’t commence or are abandoned after start time and not resumed within the same day in the local time zone from the announced kick off time, all non-decided bets are void.

(e.g. if a football match is abandoned in the second half, the markets of the first half will be settled normally).

(e.g. in the example above, the markets of the second half have not been decided) will be void and stakes will be refunded to customers).

30.4.2 In case of abandoned or postponed NFL(or other American Football) events, all markets are considered void unless the match continues in the same NFL(or other American Football) weekly schedule (Thursday - Wednesday local stadium time).

30.4.3 MLB(or other Baseball leagues): the Moneyline (Winner Market) is considered as decided if the officials of the league consider the game as finished and if:

1. at least 5 innings are completed

OR

2. 4.5 innings are completed and the home team (or the team batting second) is ahead.

In all other cases, bets on Money Line, are settled as void.

For avoidance of doubt, bets on all other markets (e.g Totals, Spread etc) will stand, unless already decided, if:

1. at least 9 innings are completed

OR

2. 8.5 innings are completed and the home team (or the team batting second) is ahead.

In all other cases, bets are settled as void. In the event of a Mercy Rule being called, all bets will stand on the score at the time.

30.4.4 MLB(or other Baseball leagues), all Pitcher Lines (PL Markets for Moneyline, Spread and Totals) are void in case of change in the listed starting pitcher. Bets placed on Pitcher line markets will include the indication (PL) inside the betslip and the bet history pages. In case the (PL) indicator is not visible inside the betslip , the bet is placed on the Action Line and it will be settled accordingly. Action lines are settled based on the outcome of the event regardless of any pitcher changes. Any new offered pitcher lines will follow the above rules. Action lines are following the general rules with the exceptions regarding MLB(or other Baseball leagues), as above.

In Baseball and in case of a 7-inning game, bets on all markets will stand, unless already decided, if :

1. at least 7 innings are completed

OR

2. 6.5 innings are completed and the home team(or the team batting second) is ahead.

Exception is the Moneyline (Match Winner) that is considered as decided if:

1. at least 5 innings are completed

OR

2. 4.5 innings are completed and the home team (or the team batting second) is ahead. In all other cases, bets on Money Line are settled as void.

30.4.5 Basketball cup or playoff etc matches which are decided through best of 2 matches with aggregate points fall into specific settlement rules. In the event of a draw result in the first match no overtime is played and the winner market (including overtime) is settled as void, while the rest of the markets are settled normally according to the result. Settlement would be the same if second match is drawn, while there is a winner on first match.

Regarding cases where winning scores are tied after the second match (e.g. Team A wins on first match with a score of 75-70 and Team B wins the second match with a score of 85-80) settlement will be done on all markets based on regular time result and overtime result will be ignored.

30.5 If an event is not completed within the originally scheduled completion time prescribed in the specific sports rules thus an official result is declared or a result is declared by the particular event’s relevant governing body, we reserve the right to consider the match officially valid. The Company’s decision is final and binding in this regard. Individual sports or event’s governing bodies are defined by us, and are available on request.

30.6 At our discretion, we may keep open those events that didn’t start on time or where postponed. All bets will remain valid if the event kicks-off (starts) within the next 48 hours from the official start time.

30.7 We reserve the right to keep all bets valid and settle according the result for events abandoned after start time and continued by the organizer within 48 hours from the official start time.

30.8 Notwithstanding the above rules, tennis games will be kept open with all bets valid until the officials or organizing body declares a winner. In such case, the 48 hours rule is not valid. However, in case of a player retirement, all markets determined in the pitch are settled accordingly and all the rest declared void and null. For avoidance of doubt if a tennis player retired before last point concluded, the match winner market is void, but all markets related to specific sets or games that determined, are settled accordingly.

30.9 Notwithstanding the above rules, baseball games when two teams are playing 2 games in a row are considered as Game 1 and Game 2 and will be settled as chronologically played with all bets valid. For avoidance of doubt if Team A plays vs Team B twice, the result of Game 1 will count for bets offered on Game 1 as originally scheduled and result of Game 2 will count for bets offered on Game 2, as originally scheduled. Matches will be cancelled if they are not going to be played the same day (local). For example, if they play 24 hours later, a new match ID will be created, since usually there is a doubleheader and changed starting pitchers.

30.10 If the start time changes, we update it after the official information is published.

Sports betting: Settlement and cancellation rules

31.1 The outcome of a market is settled once determined. All played markets — pre-match and Live events - are paid according to the official result and after that are considered closed.

31.2 Markets are generally settled shortly after the conclusion of an event. Purely as a customer service, some markets may be settled before the official result is declared. We reserve the right to reverse settlement in the event of a market being settled in error and this will be reflected in your balance.

31.3 Where relevant, podium positions will count as the official result, regardless of any subsequent disqualification or amendment to the results. If there is no podium ceremony, results will be determined in accordance with the official result of the relevant governing body at the time of the market settlement, regardless of any subsequent disqualification or amendment to the results. If no official result is available then the result will be determined with reference to the available evidence known at the time of market.

31.3.1 For user-experience purposes thus a better visual result, our company is applying two decimal digits truncation on the odds visible on screen. The Total Odds calculations are done using a sixth decimal digit rounding, whereas the Total Winning amount is always truncated to the second decimal digit. Any difference noticed, is just a product of the rounding rules explained herein.

The maximum time frame between the settlement of a betslip and a potential re-settlement, is 30 days.

If the match is finished by the referee in minute 79:00 or after, all markets are settled accordingly with the FT result. If the match is finished by the referee on 78:59 or before, all undecided markets will be settled as void.

In matches that are ABANDONED/STOPPED due to other reasons (fan riots, player fights, heavy injury, bad weather, floodlight failure etc), all undecided markets will be voided.

31.4 Where there is a conflict between the official results and the results posted on the results section of our Website, the conflict shall be resolved by reference to our video recording of the particular event to determine the correct result. However, if no such video recording is available, then the correct result shall be determined in accordance with the result of the particular event’s relevant governing body as published on its official website. If the official website is unable to provide the result or the official website's posted result is manifestly wrong, we reserve the right to make decisions/ amendments to determine the final result. Our decision is binding in this regard, however we will give our justification for the result upon request.

31.5 Unless a specific reference is made in the individual section that covers the sport, settlement of all markets will be based on the official competition rules.

31.6 Unless a specific reference is made in the individual section that covers the sport, opponents must start the match for “head to head” match bets to stand.

31.7 When no odds/price are quoted for a tie and the official competition rules do not determine a clear winner or the official result is a tie, dead heat rules will apply. In a “dead heat” the stake on a selection is divided by the number of runners involved in the dead heat. The full odds are then paid to the divided stake, with the remainder of the stake money being lost by the customer.

31.8 Where bets are available on whether a specific number is odd or even, zero will count as even, and unless otherwise stated (in the market or in the individual sport rules) extra time, overtime and extra innings will not count.

31.9 In the event of uncertainty over any result we reserve the right to suspend settlement of any market. If the outcome of a market cannot be verified officially, we reserve the right to delay the settlement until official confirmation or to void all relevant bets.

31.10 If coverage has to be abandoned and the match finishes regularly, all markets will be settled according to the final result.

31.11 In the case of an incorrect settlement of markets, we reserve the right to correct them anytime, including by crediting or debiting your account balance after the relevant bet has been already settled.

31.12 If bets are settled according to the actual result of an event following an official announcement, then any change due to protest, doping etc. after 24 hours or later is not taken into consideration and all bets will be paid in accordance with the official announcement.

31.13 Calculation of bets and their outcomes is done by us, based on the event results announced by us. We reserve the right to deviate from the official result announcement if there is suspicion of palpable or typing error in announcing the event result.

31.14 The results of events announced in the periodical press or other media may not be grounds for submitting demands or claims against us.

31.15 In disputed situations not having a precedent, the final decision is made by us, taking into account practice of the bookmaking business and your interests.

31.16 The maximum amount that can be won (excluding stake) by one customer, regardless of the stake, is 150,000 CAD per day and 150,000 CAD per slip. Where bets have been placed on different days, the maximum amount that can be won in one day’s betting is determined by the day on which the final event on each bet is resolved, rather than the day on which each individual bet is placed.

31.17 Any decision taken by the Video Assistant Referee (VAR) which conflicts with the original decision sanctioned by the officials on the pitch (including non-decisions like allowing play to continue before reviewing the video), thus altering the understood state of the match at the time of bet placement, will result in all bets placed in the timeframe between the actual occurrence of the original incident and the referee's final decision on the incident being voided, unless the odds offered on the specific bet offer are unaffected by the use of VAR or have already been accounted for in the odds offered at the time of bet acceptance. Settlement on all other unrelated bet-offers, including those determined by any play between the time of the original incident and the decision following the VAR review, which are not influenced/altered by the VAR decision will stand. For resulting purposes VAR reviews are to be considered as having happened at the time of the original incident for which the VAR would be eventually used even if play has not been immediately interrupted. We reserve the right to reverse any previously settled offers where the settlement becomes inaccurate following the final referee decision, providing said decision is taken and communicated before the conclusion of the match and/or timeframe listed.

31.18 After you place a bet, it cannot be canceled or altered by you. In exceptional circumstances we may cancel or alter a bet on your request, but always at our own absolute discretion.

31.19 Before the relevant event starts, we may void any bet, in whole or in part, if we have a reasonable suspicion that the outcome of your bet may be influenced by you or any third party, you made a bet designed to reduce your risk, in cases of other suspicious betting, in cases of errors and malfunctions, or if required to avoid exposing us to undue risk which is outside our risk appetite. If we void a bet, your stake is refunded.

31.20 In certain circumstances, we may void bets at any time, even after the relevant event starts, or after your bet has been settled. In such cases we will refund your stake to your account balance and deduct any winnings that may have resulted from such bet. These circumstances include:

• markets were offered when their outcome was evident or already known;
• displayed or calculated prices/odds/times were evidently incorrect (this includes a deviation of more than 100% in the pay-out compared to the market average);
• the relevant event does not adhere to the generally accepted format (e.g. unusual period length, counting procedure, format of a match etc.);
• the rules or format of the relevant event differ from our accepted norm;
• there is no action in an event, or the relevant event was not completed or not played (e.g. through disqualification, interruption, withdrawal, changes in draws etc.);
• we have a reasonable suspicion of dishonesty in the course of the relevant event, or of unfairness in the outcome of the event;
• you attempt to circumvent our limits and risk management, for example by placing multiple identical or similar bets or opening multiple accounts;
• you take an advantage of any public announcement, or of privileged or non-public information to unfairly predict the outcome of your bet;
• you combined related bets;
• you are actively participating in the event, for example as a player, referee, manager, or have a direct or indirect relationship with persons who participate in the event, or otherwise have a direct or indirect influence on the event;
• we suffered a technical error, misconduct or negligence that affected our offering of odds or events;
• the bet resulted from, or relates to, any breach of the Terms and Conditions.
• other circumstances where you gain unfair advantage, reduce your risk, or possess a knowledge of the event or its possible outcome beyond that which is available to the general public.

31.21 Soccer bets settlement/cancelation rules:

• If the market remains open when the following events have already taken place: goals, red or yellow-red cards and penalties, we reserve the right to void betting.
• If the market was opened with a missing or incorrect red card, we reserve the right to void betting.
• If odds were offered with an incorrect match time (more than 5 minutes), we reserve the right to void betting.
• If a wrong score is entered, all markets will be cancelled for the time when the incorrect score was displayed.
• If a match is interrupted or postponed and is not continued within 48h after initial kick-off date betting will be void.
• If the team names or category are displayed incorrectly, we reserve the right to void betting.

Rules for classification markets

To qualify: this market consists of predicting which of the teams will go to the next round of the tournament. For this option, the results given in both the first leg and the second leg will be taken, including extra time and kicks from the penalty spot, if given.

Victory method

In this market we must predict how the team that qualifies to the next round will do it.

For example, if my selection is:

• Home Overtime (Juventus Turin Overtime): I am indicating that the definition of that market will be given during overtime.
• Home team regular time (Juventus Turin Regular time): I am predicting that this market will be defined during regular time + additional minutes of the game.
• Visitor Penalties (Ajax penalties): I am predicting that the market will be defined on the penalty shootout.

31.22 Tennis bets settlement/cancelation rules:

• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• If a player retires all undecided markets are considered void.
• If a match is decided by a Match tie-break then it will be considered to be the 3rd set.
• Every tie-break or Match tie-break counts as 1 game.

31.23 Basketball bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48h after initial tip off date betting will be void.
• If odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• In the event that a match does not finish in a tie, but overtime is played for qualification purposes, the markets will be settled according to the result at the end of regular time.

31.24 Ice hockey bets settlement/cancelation rules:

• If the market remains open when the following events have already taken place: goals and penalties, we reserve the right to void betting.
• If odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting.
• If a wrong score is entered all markets will be cancelled for the time when the incorrect score was displayed.
• If a match is interrupted or postponed and is not continued within 48h after initial start time date betting will be void.

31.25 American football bets settlement/cancelation rules:

• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If odds were offered with an incorrect match time (more than 89 seconds), we reserve the right to void betting.
• If a wrong score is displayed we reserve the right to void betting for this timeframe.
• In case of abandoned or postponed matches all markets are considered void unless the match continues in the same NFL weekly schedule (Thursday - Wednesday local stadium time).
• If the teams are displayed incorrectly, we reserve the right to void betting.

31.26 Baseball bets settlement/cancelation rules:

• All markets will be cleared according the final result after 9 innings (8 1⁄2 innings if home team is leading at this point).
• If a match is interrupted or cancelled and won’t be continued on the same day, all undecided markets are considered void.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.

31.27 Handball bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48h after initial kick-off date, betting will be void.
• If odds were offered with an incorrect match time (more than 3 minutes), we reserve the right to void betting.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.

31.28 Volleyball bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48h after initial star time date, betting will be void.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• Of official points deductions will be taken into account for all undetermined markets. Markets which have already been determined will not take deductions into account.

31.29 Beach volleyball bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48h after initial kick-off date, betting will be void.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If a team retires all undecided markets are considered void.
• Official points deductions will be taken into account for all undetermined markets. Markets which have already been determined will not take deductions into account.

31.30 Futsal bets settlement/cancelation rules:

• If the market remains open when the following events have already taken place: goals, red or yellow-red cards and penalties, we reserve the right to void betting.
• If the market was opened with a missing or incorrect red card, we reserve the right to void betting.
• If odds were offered with an incorrect match time (more than 5 minutes), we reserve the right to void betting.
• If a wrong score is entered, all markets will be cancelled for the time when the incorrect score was displayed.
• If a match is interrupted or postponed and is not continued within 48 h after initial kick-off date betting will be void.
• If the team names or category are displayed incorrectly, we reserve the right to void betting.

31.31 Badminton bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48 h after initial kick-off date betting will be void.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If a team retires all undecided markets are considered void.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• Official points deductions will be taken into account for all undetermined markets. Markets which have already been determined will not take deductions into account.

31.32 Rugby bets settlement/cancelation rules:

• If the market remains open when the following events have already taken place: score changes or red cards, we reserve the right to void betting.
• If the market was opened with a missing or incorrect red card, we reserve the right to void betting.
• If odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting.
• If a match is interrupted or postponed and is not continued within 48h after initial kick-off date betting will be void.
• If the team names or category are displayed incorrectly, we reserve the right to void betting.

31.33 Darts bets settlement/cancelation rules:

• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• If a match is not completed all undecided markets are considered void.
• Bullseye counts as red check out colour.

31.34 Snooker bets settlement/cancelation rules:

• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• If a match is not completed all undecided markets are considered void.

31.35 Table tennis bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48h after initial kick-off date, betting will be void.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• If a player retires all undecided markets are considered void.
• Official points deductions will be taken into account for all undetermined markets. Markets which have already been determined will not take deductions into account.

31.36 Bowls bets settlement/cancelation rules:

• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• If a player retires all undecided markets are considered void.

31.37 Cricket bets settlement/cancelation rules:

• If a match is cancelled before any play has taken place, then all markets are considered void unless the match is replayed within 48 hours of its initial starting time.
• If the match is tied and the official competition rules do not determine a winner; or if the competition rules determine the winner by a coin toss or drawing of lots, then all undecided markets are considered void.
• In the event of an over not being completed, all undecided markets on this specific over are considered void unless the innings has reached its natural conclusion e.g. declaration, team all out, etc.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.

31.38 Squash bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48h after initial kick-off date, betting will be void.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• If a player retires, forfeits the match or is disqualified all undecided markets are considered void.
• Official points deductions will be taken into account for all undetermined markets. Markets which have already been determined will not take deductions into account.
• If penalty point(s) are awarded by the umpire, all bets on that game will stand.

31.39 Aussie bets settlement/cancelation rules:

• If odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting.
• If a match is interrupted or postponed and is not continued within 48h after initial kick-off date, betting will be void.
• If the team names or category are displayed incorrectly, we reserve the right to void betting.

Sports betting: Cashout option

32.1 Cashout is available both in prematch and live bets.

32.2 In prematch bets Cashout is available from the moment of the bet placement until the moment of the official event start.

32.3 In Live bets Cashout is available from the moment of the bet placement until the moment that the market/selection is available for betting.

32.4 Played market/selection must be available and open for betting. In case of selection is unavailable, Cashout becomes unavailable.

32.5 In bets with more than one selection, the Cashout is available only if all selections are available and open for betting.

32.6 If at least one selection is unavailable (due to a match starting or due to a suspension of odds), Cashout becomes unavailable.

32.7 In case suspended selection becomes open again Cashout becomes available.

32.8 In case the match that started first finishes and the selection is settled, Cashout becomes unavailable.

32.9 The value of the Cashout is automatically calculated in real time according to the odds of the selections played.

32.10 Cashout margin is determined by the company and can be changed at its discretion without any further notification.

32.11 Cashout margin can be determined per specific player, and also may vary according to market and differ between prematch and live events.

32.12 Bets that were settled with the Cashout option do not meet the wagering requirements.

32.13 The administration has the right to disable the Cashout option from the specific sport/category/championship/market.

32.14 The administration retains the right to exclude a player from the Cashout option at its discretion without any further notification.

32.15 Cashout is not eligible on bets where a Bonus Bet has been used. If Cashout has been accepted on a Bonus Bet, then the Cashout transaction will be not credited to customer balance.

Sports betting: Bonus bet and other bonus rules

33.1 All Bonus Bets have a unique Bonus code that must be activated by the customer in the “Bonus” section on “Sport” page.

33.2 After the Bonus Bet is activated, it will be visible in your account under “Betslip”.

33.3 If not used within 10 days, the Bonus Bet amount will expire, its amount and all derived winnings will be voided by you.

33.4 Any Bonus Bet must be used in its entirety on any bet type (single or multiple).

33.5 In the event of the Bonus Bet being settled as a win, only the winnings will be credited to your account. Bonus Bet stakes are not returned with winnings.

33.6 Bonus Bets placed on void selections will be re-credited to the account.

33.7 All Bonus Bet winnings are subject to the wagering requirement of x3 at odds of -200 or greater on either single or multibet. Only bets which are settled as won or lost are counted towards any type of wagering requirements.

33.8 A Bonus Bet cannot be used as a qualifying bet for another Bonus on the website.

33.9 The maximum withdrawal amount from a no deposit Bonus (loyalty bonus or a Bonus Bet) is x3 of the initial amount of the received no deposit bonus. The rest of the winnings that exceed this amount will be voided and removed from your balance.

33.10 Bonus Bets are subject to Bonus rules of the Terms and Conditions.

33.11 We reserve the right to cancel a Bonus and to refuse to provide it to the customer in case of suspicion of violation of the fairness of the game or the use of malicious strategies. Moreover, we reserve the right to refuse to provide a bonus to the customer where doing so would expose us to a risk exceeding our risk appetite.

33.12 All wagering requirements must be met within thirty (30) days of the Bonus activation for sports betting section Bonuses, otherwise the Bonus will be forfeited by you.

33.13 If you start using your bonus balance to place bets on sports or other events, the wagering requirements will survive any cancellation of the relevant bonus.

Sports betting: Specific sport or event betting rules

34.1 American Football

34.1.1 All Full-Time markets, including Live betting, will be settled on the final result NOT including overtime (unless otherwise stated in these or the Market rules). In case of any delay (rain, darkness etc.) all markets will remain unsettled and the trading will be continued as soon as the match continues.

34.1.2 If a match does not start on the scheduled start date, or within 48 hours then all bets will be void (unless stated otherwise).

34.1.3 If a match starts but is suspended or abandoned within twelve hours of the scheduled start time then Full-Time bets are still considered valid if fifty-five (55) minutes of the match has been completed (Pro & College Football). Bets will also be considered valid if an official result is declared by the relevant governing body. Otherwise bets on suspended or abandoned matches will be void, except for those on markets which have been unconditionally determined.

34.1.4 First-Half results are the sum of the First and Second Quarters. Second-Half results are the sum of the Third and Fourth Quarters, including any Overtime that may be played.

34.1.5 Fourth Quarter results, Quarter with the most points & Double Result markets do not include any Overtime that may be played.

34.1.6 If a match is suspended or abandoned then bets placed on unfinished Halves or Quarters will be considered void. If the designated Halves or Quarters are completed then bets will be valid. As will all bets on any Market already unconditionally determined.

34.1.7 The Home/Away venue for NCAA matches are provided as a reference only.

34.1.8 Unless a price is quoted for a tie, any market where the result is a tie will be void.

34.1.9 Specifically for Live betting, if odds were offered with an incorrect match time (more than 89 seconds), we reserve the right to void betting. If a wrong score is displayed we reserve the right to void betting for this timeframe.

34.2 Badminton

34.2.1 Moneyline markets refer to the winner of the match or specified set. Handicap markets are based on either sets or points (please refer to market title); Over/Under and Odd/Even markets based on points (unless otherwise stated).

34.2.2 If a player does not start a tournament or match then all bets on that player will be void.

34.2.3 If a player (or pairing) retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.

34.2.4 If a match is postponed or suspended then all bets are still considered valid if the match is completed within 48 hours.

34.2.5 Golden set is not considered in any of the mentioned markets.

34.2.6 If a team retires all undecided markets are considered void.

34.3 Baseball

34.3.1 All Full-Time markets, including Live betting, will be settled on the final result NOT including extra innings except for ‘Who score the Xth point (run) and ‘Which Team will win race to X points’ or otherwise stated. In Japanese or Korean baseball a tie can be declared and in this case moneyline bets will be refunded.

34.3.2 If a game does not start on the scheduled start date (or within 12 hours of the scheduled start time) then all bets will be void (unless stated otherwise). If a game is postponed or cancelled before its due start time, all bets are deemed No Action.

34.3.3 For baseball bets to be considered valid then the game must go nine innings (or 8.5 innings if the home team is leading). If a game is ‘called’ or suspended and completed on a subsequent day then all bets (except those which have been unconditionally determined) will be considered void. Specifically for MLB, if a game is ‘called’, or suspended, the winner is determined by the score after the last full inning (unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is called.) Stakes will be refunded if the home team ties the game and it is then suspended. If a game is ‘called’, or suspended, winners and losers for betting (including Totals) are official after at least 5 innings of play unless the home team is leading after 4.5 innings. Other markets will be void unless a winning market has already been established.

34.3.4 If a game is suspended or called in extra innings then the score will be determined after the last full inning, unless the home team scores to tie or lead in the bottom half of the inning, in which case the score is determined at the time the game is called.

34.3.5 First 5 Innings bets are settled on the result at the end of five innings. If five innings are not completed, for whatever reason, then all bets will be considered void.

34.3.6 World Baseball Classic games can end early if a team is leading by ten or more runs after the opposing team has batted in at least seven innings or if a team is leading by more than fifteen runs after the opposing team has batted in at least five innings. Should this happen then all bets will be considered valid.

34.3.7 International Baseball games (e.g. Olympic matches) may be called early and for bets to be valid, 6.5 innings must have been completed.

34.4 Basketball

34.4.1 All Full-Time markets, including Live betting, will be settled on the final result NOT including overtime (unless otherwise stated).

34.4.2 If a match does not start on the scheduled start date (or within 12 hours of the scheduled start time) then all bets will be void (unless stated otherwise).

34.4.3 If a match starts but is suspended or abandoned within twelve hours of the scheduled start time then Full-Time bets are still considered valid if at least forty-three (43) minutes of an NBA match, or thirty-five (35) minutes of any other basketball match have been completed. Bets will also be considered valid if an official result is declared by the relevant governing body. Otherwise bets on suspended or abandoned matches will be void, except for those on markets which have been unconditionally determined.

34.4.4 First-Half results are the sum of the First and Second Quarters. Second-Half results are the sum of the Third and Fourth Quarters, not including any Overtime that may be played. Apart from NBA & WNBA where all second-half markets include any Overtime played.

34.4.5 Fourth Quarter results do not include any Overtime that may be played.

34.4.6 If a match is suspended or abandoned then bets placed on unfinished Halves or Quarters will be considered void. If the designated Halves or Quarters are completed then bets will be valid.

34.4.7 The Home/Away venue for NCAA matches are provided as a reference only.

34.4.8 Unless odds are quoted for the tie any market that results in a tie will be void.

34.4.9 Specifically for Live betting, if odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting.

34.4.10All basketball player special markets are settled according to the relevant official source. Potential overtime(s) is/are included in the settlement of all available markets.

34.4.11Player H2H Markets : Bets apply to regular time plus overtime (if any). If the listed player does not participate at all in the match, the bets are settled as void. In case of a tie between the players, bets are void.

34.5 Bowls

34.5.1 In the event of a match starting but not being completed the player progressing to the next round will be deemed the winner. However set betting will be void.

34.5.2 If a match is postponed to another day bets are void. If a match is interrupted and continued within 48 hours after initial start time, all open bets will be settled with the final result. Otherwise all undecided bets are considered void.

34.5.3 In case of a retirement and walk-over of any player all undecided bets are considered void.

34.5.4 If the players/teams are displayed incorrectly, we reserve the right to void betting.

34.6 Cricket

34.6.1 All markets do not consider super overs unless otherwise mentioned.

34.6.2 Penalty runs are not considered in any over or delivery market (markets for multiple overs are not considered for this rule).

34.6.3 Twenty 20: all scheduled overs must be played for undecided markets to be settled unless the innings has reached its natural conclusion.

34.6.4 ODIs: a minimum of 90% of the entire overs allocated for an innings must be played at the time that the bet was struck for markets to be settled unless the innings has reached its natural conclusion.

34.6.5 If a match is cancelled before any play has taken place, then all markets are considered void unless the match is replayed within 48 hours of its initial starting time.

34.6.6 If the match is tied and the official competition rules do not determine a winner; or if the competition rules determine the winner by a coin toss or drawing of lots, then all undecided markets are considered void.

34.6.7 In the event of an over not being completed, all undecided markets on this specific over are considered void unless the innings has reached its natural conclusion e.g. declaration, team all out, etc.

34.7 Darts

34.7.1 Moneyline and markets refer to the winner of the match. Handicap and Over/Under markets are based on the number of sets (unless otherwise stated).

34.7.2 If a match is postponed and not started within twelve hours of the scheduled start time then all bets are considered void.

34.7.3 If a player does not start a tournament or match then all bets on that player will be void.

34.7.4 If a match starts but is not completed or is shortened then all bets will be considered void. In the event of a league match starting but not being completed set betting will be void but outright betting will be settled on the official competition rules. Other markets will be void unless a winning selection has already been established.

34.7.5 If the players/teams are displayed incorrectly, we reserve the right to void betting.

34.7.6 Bullseye counts as red check out colour.

34.8 Esports

34.8.1 Moneyline refers to the winner of an esports match-up who may be a team or individual competitor that defeats another or places highest in a match-up.

34.8.2 Tournament winner refers to the winning team or individual competitor in the finals of an Esports tournament.

34.8.3 All markets will be settled on the official results declared by the relevant Esports association or organizing body as may be posted in its official website. Any subsequent disqualifications or changes to the results will not be considered for betting purposes.

34.8.4 If a match-up is postponed, all bets are still considered valid if the match-up is resumed within 48 hours from original schedule.

34.8.5 If a match-up has started but is not completed due to player disconnection or power interruption, then all bets will be void.

34.8.6 If a match-up was replayed due to a draw, player disconnection or power interruption, then all bets will be void. In case of replay, the replayed match-up will be considered as a separate and new market.

34.8.7 If the number of rounds/maps is changed from the original schedule then handicap and over/under bets will be considered void while moneyline bets will still be considered valid.

34.8.8 All match start dates and times displayed for Esports matches are for indication purposes only and are not guaranteed to be correct. Bets will stand if a match is offered with an incorrect date and/or time.

34.8.9 If the name of a player/team/tournament is misspelled, all bets will still stand unless it’s obvious that the misspelled name is the same as a different entity.

34.8.10 All markets consider overtime, unless stated otherwise in the market name.

34.8.11 If the fixture is listed incorrectly, we reserve the right to void all bets.

34.8.12 Where an event involves the same two players or teams playing multiple games or maps, for example “best of 3”, and one or more games or maps are not played because the result of the event has already been determined, bets on unplayed games or maps are void and stakes refunded.

34.8.13 Counter Strike:GO Rules

Where Overtime can be played, this will be included in the settlement of markets; unless the Draw participant is quoted for a specific market, in which case settlement will be based on the statutory number of rounds.

Most map bets are based on the scheduled number of rounds excluding extra rounds played in the event of a draw. If, however, a map winner market is offered without a “draw” selection then this is settled in favor of the overall winner of the map including extra time if played.

Title-specific vocabulary:

• T / CT (Terrorists / Counter-terrorists): title specific name of Dark / Light team
• Round: Team wins Rounds to win the Map. Round is won when 1) one team eliminates the other 2) by Terrorists when they successfully detonate the bomb 3) by Counter-terrorists when the bomb does not detonate in 120 seconds from the start of the Round. First team to score 16 Rounds wins the Map.
• Overtime: In case of Map draw score, first overtime is being played in Bo6 format. In case of another draw , next overtime with the same rules will be played. This process repeats until one team wins overtime.
• Overtime rules can be tournament-specific.
• Pistol round: 1. and 13. round on a particular Map.

34.9 Floorball

34.9.1 Unless stated otherwise, all floorball bets are settled on 60 minutes play.

34.9.2 If a match is abandoned all bets are void unless an official result has been declared or a winning market has already been established. If a match is postponed bets are void if not played within 24 hours of the scheduled start time.

34.10 Futsal

34.10.1 All bets are based on the result at the end of the scheduled 40 minutes (2 x 20 minutes) regulation time. Extra-time or penalties DO NOT count.

34.10.2 If a match is postponed, or is suspended and is not resumed within 48 hours of the scheduled start time, then all bets will be considered void except where unconditionally determined.

34.10.3 If a match begins before the scheduled time then only bets made before the actual kick-off will be considered valid. All bets placed after the starting time will be considered void, except for Live Betting.

34.10.4 If the team names or category are displayed incorrectly, we reserve the right to void betting.

34.10.5 Golden set is not considered in any of the mentioned markets.

34.10.6 If a team retires all undecided markets are considered void.

34.11 Golf

34.11.1 All golf bets are settled according to the official tournament results.

34.11.2 If a player does not start a tournament or specific round then all bets on that player will be void. If a golfer retires or is disqualified during a tournament or specified round then all bets on that golfer will be lost.

34.11.3 If a tournament or specified round is delayed or suspended then all bets will remain valid for forty-eight hours after the scheduled finish time.

34.11.4 When a tournament is reduced by weather or other outside influences then bets will be settled on the outright winner as long as eighteen holes have been played. If there is no play after an Outright bet has been struck, it will be void, unless the event is to be played over different courses, in which case all bets will be void.

34.11.5 A player is deemed to have played once they have teed off. In the event of a player withdrawing after having teed off, stakes will be lost on outright or 18 hole betting. If a player should, having teed off, withdraw during the tournament for whatever reason then he will be deemed to have finished last for betting purposes.

34.11.6 Play-offs are included to determine the tournament winner. Dead heat rules will apply for placings.

34.12 Handball

34.12.1 All Full-Time markets, including Live betting, will be settled on the final result at the end of normal time. Extra-time and penalty shoot-outs do not count for full-time markets unless otherwise stated.

34.12.2 If a match is postponed, suspended or abandoned and not resumed within 48 hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined or an official result is declared. Bets will also be considered valid if an official result is declared by the relevant governing body.

34.12.3 If the match goes to a 7-metre shootout; the markets ‘Who scores the Xth point?’ and ‘Which team will win the race to X points?’ will be voided.

34.12.4 Specifically for Live Betting, if odds were offered with an incorrect match time (more than 3 minutes) we reserve the right to void betting.

34.13 Ice Hockey

34.13.1 Full-Time markets may be offered as either ‘Regular Time Only’ or ‘Including Overtime and Penalty Shootouts’ or both. For matches that are decided by a penalty shoot-out then the winning team will have one goal added to their score to determine the final result. All markets (except period, overtime and penalty shootout markets) are considered for regular time only unless it is mentioned in the market.

34.13.2 If a match does not start on the scheduled start date (or within 48 hours of the scheduled start time) then all bets will be void (unless stated otherwise).

34.13.3 If a match starts but is suspended or abandoned within 48 hours of the scheduled start time then Full-Time bets are still considered valid if fifty-five (55) minutes of the match has been completed. Bets will also be considered valid if an official result is declared by the relevant governing body. Otherwise bets on suspended or abandoned matches will be void, except for those on markets which have been unconditionally determined.

34.13.4 For Period betting, a period must be completed for bets to be considered valid.

34.13.5 Third period results do not include any overtime or shoot-outs that may be played.

34.13.6 Ice Hockey Live Betting is settled on the result at the end of normal time (three periods). Overtime and shoot-out results do not count – unless otherwise stated. If a market remains open when the following events have already taken place: goals and penalties, we reserve the right to void betting. If odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting. If a wrong score is entered all markets will be cancelled for the time when the incorrect score was displayed.

34.13.7 In 60 minute betting a price will be offered for the draw and in the event of a draw stakes on teams to win in 60 minutes will be lost.

34.14 Motor Sports

34.14.1 Motor Sports include, without limitation, Formula One, Moto GP and A1GP.

34.14.2 Podium positions will count as the official result, regardless of any subsequent disqualification or amendment to the race result. If there is no podium ceremony then the result is that declared by the relevant governing body immediately after the end of the race. Qualifying markets are based on the final qualifying positions declared by the governing body immediately after the end of qualifying.

34.14.3 If the scheduled venue is changed then all bets will be considered void.

34.14.4 If a race is postponed then all bets are still considered valid if the race is started before the forty-eight hour expiration, otherwise all bets will be considered void. If a race starts but is not completed then all bets will remain valid if an official result is declared. If no official result is declared then all bets will be void.

34.14.5 A motor race is deemed to have started when the signal is given to start the warm-up lap. If a competitor is not ready to start from the grid (or pit lane) then bets on that racer will be lost in Outright bets. If a competitor fails to start the official qualifying session then pole position bets on that racer will be void.

34.15 Rugby League

34.15.1 All Full-Time markets, including Live betting, will be settled on the final result at the end of the match. Markets are based on the result at the end of a scheduled 80 minutes play unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or sudden death.

34.15.2 If a match is postponed, suspended or abandoned and not resumed within 48 hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined. Bets will also be considered valid if an official result is declared by the relevant governing body.

34.15.3 First Half markets refer to the result of the first half only. All bets will be considered void if the specified half is not completed.

34.15.4 In handicap betting, a tie price will usually be quoted & if the game is a draw on the handicap, then bets on each team will be losers.

34.15.5 In the event of a change of venue, bets will stand providing the change isn't to the opponent's ground. In this instance bets will be void. In the event of a change of opponent from the one advertised, all bets for that match are void.

34.15.6 If the team names or category are displayed incorrectly, we reserve the right to void the betting.

34.15.7 In bets involving total tries/points, penalty tries count.

34.16 Rugby Union

34.16.1 All Full-Time markets, including Live betting, will be settled on the final result at the end of normal time (80 minutes). Extra-time does not count for full-time markets, unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or sudden death. Rugby Sevens markets will be settled at the end of normal time (usually 14 or 20 minutes). Extra-time does not count for full-time Rugby Sevens markets.

34.16.2 If a match is postponed, suspended or abandoned and not resumed within 48 hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined. Bets will also be considered valid if an official result is declared by the relevant governing body.

34.16.3 First Half markets refer to the result of the first half only. All bets will be considered void if the specified half is not completed.

34.16.4 In handicap betting, a tie price will generally be quoted & if the game is a draw on the handicap, then bets on each team will be losers.

34.16.5 In the event of a change of venue, bets will stand providing the change isn't to the opponent's ground. In this instance bets will be void. In the event of a change of opponent from the one advertised, all bets for that match are void. If the team names or category are displayed incorrectly, we reserve the right to void betting.

34.16.6 In bets involving total tries/points, penalty tries count.

34.16.7 For both codes of Rugby specifically for Live betting the following will apply. If the market remains open when the following events have already taken place: score changes or red cards, we reserve the right to void betting. If the market was opened with a missing or incorrect red card, we reserve the right to void betting. If odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting.

34.17 Snooker & Pool

34.17.1 Moneyline and handicap markets refer to the winner of the match. Over/Under and Odd/Even markets are based on the number of frames/racks (unless otherwise stated).

34.17.2 If a player does not start a tournament or match then all bets on that player will be void.

34.17.3 If a match starts but is not completed then all bets are considered void, except for those on markets which have been unconditionally determined.

34.17.4 In the event of a league match starting but not being completed frame betting will be void but outright betting will be settled on the official competition rules.

34.17.5 If a match is postponed all bets will be void unless the match is re-scheduled within 24 hours of the original start time.

34.17.6 In the case of a retirement of a player or disqualification all undecided markets are considered void.

34.17.7 In the case of a re-rack settlement stays if the outcome was determined before the re-rack.

34.17.8 No fouls or free balls are considered for settlement of any Potted-Colour market.

34.17.9 In case of a frame starting but not being completed, all frame related markets will be voided unless the outcome has already been determined.

34.17.10 If the players/teams are displayed incorrectly, we reserve the right to void betting.

34.18 Soccer - General

34.18.1 Where matches are scheduled for play other than regular 90 minutes play (e.g. Under 17 Tournaments or special time periods of play on various tournaments or friendly matches) all bets will be settled at the end of that scheduled time. Where less than regular time is played, we reserve the right to suspend settlement of all bets pending the official result of that match.Unless non regular time matches are expressly indicated on the website prior to a soccer matches, bets taken on such matches will be considered void.

34.18.2 If a soccer match is postponed, unplayed, or is abandoned or suspended and not resumed within 48 hours from the scheduled commencement time (and the Venue remains the same), then the match is void (irrespective of any official decision to honor the result). The outcome of all bets on abandoned/suspended matches is at the sole discretion of the Company; however bets will stand on any market where the outcome is already decided. A match that is moved to accommodate TV schedules (i.e. from Saturday at 3pm to Sunday at 4pm) will not be treated as a postponed match for the purposes of this rule and all bets will stand.

34.18.3 First Half Betting applies to first half play only. If a match is abandoned during the first half then all bets are considered void. If a match is abandoned during the second half then all first half bets are still valid.

34.18.4 We provide information (e.g. neutral ground, Red card, timer, statistical information, dates, commencement, etc.) as a service and accepts no liability whatsoever in the case of any error. It is the customer’s responsibility to be aware of the correct information for any match.

34.18.5 Unless otherwise stated, if a match is scheduled to be played on neutral ground but is actually played on a non-neutral pitch or vice versa, all bets are considered valid. In the event of a change of venue (home team plays away or vice versa), all bets on the match will be considered void. Bets will also be considered void if the home and away team names are wrongly stated in reverse (home team is always listed first).

34.18.6 For live betting, bet placement is allowed up to the 90th minute in addition to any injury time added, until full time for most games (at the discretion of the Company). Any actions other than the ones mentioned in the section will be considered Safe Play and thus all pending bets placed may be considered for acceptance: Play in or around the penalty spot area; a penalty; and free-kicks deemed by the Company as dangerous & offer the possibility of a goal may result in suspension of all markets.

34.18.7 For live betting, all pending bets will be automatically rejected as of the moment the referee ends the match in half time and/or full time.

34.18.8 If the market remains open when the following events have already taken place: goals, red or yellow-red cards and penalties, we reserve the right to void betting. If the market was opened with a missing or incorrect red card, we reserve the right to void betting. If odds were offered with an incorrect match time (more than 5 minutes) we reserve the right to void betting. If a wrong score is entered, all markets will be cancelled for the time when the incorrect score was displayed.

34.18.9 All odds are subject to fluctuation and are based on the result at the end of 90 Minutes regular time play (except half time, first half markets, overtime and penalty shootout). Markets are based on the result at the end of a scheduled 90 minutes play unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or golden goal. Occasionally prices will be offered to qualify (Outright) in addition to 90 Minute prices.

34.18.10 If the team names or category are displayed incorrectly, we reserve the right to void betting. If a team plays a different opponent to the one listed that selection will be void.

34.19 Soccer - Goalscorers

34.19.1 Bets apply to regular time only. Own goals are (based on official authority) omitted or count as “No GoalScorer” if the game has only ‘own goals’. If for any reason an unlisted player scores a goal all bets on listed players stand.

34.19.2 Bets on First GoalScorer will be considered void if a player never plays or comes on the pitch after the first goal of the game has been scored, except in the case of an own goal, which is ignored. All players who took part in the match since kick off (or previous goal in the case of Next GoalScorer) are considered as runners.

34.19.3 Bets on Last or Next GoalScorer will be considered void if a player never plays. Player to score Last Goal applies for any player, whatever the time he entered the game. Bets on Anytime GoalScorer, apply to any player involved in the game, regardless of the time they enter the game. Bets on Anytime GoalScorer will be considered void if the player takes no part in the Match.

34.20 Soccer - Booking Markets

34.20.1 A yellow card counts as one card. A red card counts as two cards. If a player gets one yellow plus a second yellow and subsequently a red card – this counts as three cards overall. As a result, a player cannot receive more than 3 cards in a match. Settlement will be based on all available card data that appears during the regular playing time of an event. Cards shown after the final whistle will not be taken into consideration. Cards for non-playing participants (including Players that have already been replaced, coaches, Managers, players on the bench who have not taken part in the match) are not taken into consideration.

34.21 Soccer - Booking Markets including Points

34.21.1 A yellow card counts as 10 points and any red or second yellow/red card as 25 points. The second yellow for a player that leads to a red card is not counted. As a result, a player cannot receive more than 35 points per match. Settlement will be based on all available card data that appears during the regular playing time of an event. Cards shown after the final whistle will not be taken into consideration. Cards for non-playing participants (including Players that have already been replaced, coaches, Managers, players on the bench who have not taken part in the match) are not taken into consideration.

34.22 Soccer - Corners

34.22.1 Corners won but not taken do not count for market settlement. A corner is counted for settlement of bets only in the case it is executed.

34.23 Other Player Specials

34.23.1 For the following player special markets, bets apply to regular time plus overtime (if any), a potential penalty shootout won’t count for settlement. Settlement applies to any player who enters the pitch unless stated otherwise on the market name (“starting line up”). In that case, If the listed player is not in the starting lineup of the match, the bets are settled as void.

34.24 Supported match formats

The possible supported formats for both prematch and live bets are 2x25, 2x30, 2x35, 2x40, 2x45, 3x30.

For matches with duration smaller than 50 minutes or bigger than 90 minutes, all markets will be voided. In all other cases, bets will stand normally. For format 3x30 , halftime’s duration will be calculated as ‘’Total match duration / 2’’. Our company doesn’t take any responsibility over unexpected changes on formats and eventually relevant settlement based on our rules, the risk is on client’s side and it’s included in the acceptance of the T&C during their registration.

34.24.1 Player H2H Markets : If the listed player does not participate at all in the match, the bets are settled as void. In case of a tie between the players, bets are void.

34.24.2 Player Total Yellow Cards: Any Yellow Card shown after the full-time whistle has been blown will be disregarded. In the event of a match being abandoned before 90 minutes have been played then all bets will be void unless settlement of bets is already determined.

34.24.3 Player Total Fouls: A foul conceded is defined as any infringement penalized as foul play by a referee that results in a free-kick or penalty event.

Offsides are not given as a foul conceded.

Incidents where a match official has played advantage and subsequently cautioned a player, do not contribute towards the total foul count for the player. In these scenarios a free-kick or penalty event must occur for a foul to be awarded.

34.24.4 Shot on Target:

A shot on target defines any goal attempt that:

a) Goes into the net regardless of intent – For goals only

b) Is a clear attempt to score that would have gone into the net but for being saved by the goalkeeper or is stopped by a player who is the last-man with the goalkeeper having no chance of preventing the goal.

Shots directly hitting the post or crossbar are not counted as shots on target, unless the ball goes in and is awarded as a goal.

Shots that are blocked by another player, who is not the last-man, will not be counted as a shot on target.

34.24.5 Shot off Target:

A shot off target defines any clear attempt to score that:

a) Goes over or wide of the goal without making contact with another player.

b) Would have gone over or wide of the goal but for being stopped by a goalkeeper’s save or by an outfield player.

c) Directly hits the post or crossbar and a goal is not scored.

Blocked shots are not counted as shots off target.

34.25 Settlement of Asian Lines

*Applies for all markets that may have asian lines as available selections across all sports (points/sets/ games/rounds/etc. may be applied instead of goals).

34.25.1 Total goals Table

Explanation of Half-won / Half-lost results: A half-won selection has half of the stake considered as won and the other half considered as void. A half-lost selection has half of the stake considered as lost and the other half considered as void.

34.25.2 2-way Handicap Table

Explanation of Half-won / Half-lost results: A half-won selection has half of the stake considered as won and the other half considered as void. A half-lost selection has half of the stake considered as lost and the other half considered as void.

34.26 Fast Markets / Interval Markets

• Markets will be settled based on the goal time announced by TV. If this is not available, the time according to the match clock is considered.
• Goal markets are settled based on the time the ball crosses the line, and not the time the kick is made.
• Corner interval markets are settled based on the time the corner kick is taken and not the time the corner is conceded or awarded unless otherwise stated in the market name.
• Booking interval markets are settled based on the time the card is shown and not the time the infringement is made.
• Offsides will be settled based on the time when the referee gives the decision. This rule will be applied to any video assistant referee (VAR) situation.
• Penalty markets will be settled based on the time when the referee gives the decision. This rule will be applied to any video assistant referee (VAR) situation.
• Penalties awarded but not taken are not considered.

These types of markets may be offered at minute intervals such as: 1, 5, 10, 15, etc; according to the case. Within this offer you can find markets based on Goals, Corner Kicks, Cards with the formula 1X2, Over/Under, Handicap.

1 minute range:

Example : It goes from the second 00:00 to the second 00:59 and so on.

5 minutes range:

Example : Minute 1 to 5 goes from minute 00:00 to minute 04:59 and so on.

10 minutes range:

Example : Minute 1 to 10 goes from minute 00:00 to minute 09:59 and so on.

15 minutes range:

Example : Minute 1 to 15 goes from minute 00:00 to minute 14:59 and so on.

Rule 1: in case that the selected interval market contains the option NO or NONE. So, if the bet is generated in Pre-match it means that in the event there will be NO goals, corner kicks, cards, or the rest; according to the case. If the bet is generated live, it means that from that moment there will be NO goals, corner kicks, cards, or the rest as the case may be.

Rule 2: in the case that any of the intervals selected by the user contains minute 45 (End of the first half) or minute 90 (End of the second half or regular time), the injury/stoppage time minutes granted by the referee will be considered.

1 minute Markets (from min. A to min. B):

• 1 minute total goals from min. A to min. B
• 1 minute total corners from min. A to min. B
• 1 minute total bookings from min. A to min. B
• 1 minute total offsides from min. A to min. B
• 1 minute total penalties awarded from min. A to min. B

5, 10, 15 minutes Markets (from min. A to min. B):

• 1x2 from min. A to min. B
• xth goal from min. A to min. B
• total goals from min. A to min. B
• corner 1x2 from min. A to min. B
• xth corner from min. A to min. B
• corner handicap from min. A to min. B
• total corners from min. A to min. B
• competitor1 total corners from min. A to min. B
• competitor2 total corners from min. A to min. B
• odd/even corners from min. A to min. B

10 minutes 1x2: You have to predict the outcome of the first ten (10) minutes. Events must happen between 0:00 and 09:59 to be classed in the first 10 minutes. Official reports of the leagues organizing the events and reports from official provider will be used to determine the correct outcome.

When will a goal be scored (15 min interval): You have to predict whether a goal will be scored in the time frame selected: 7 possible outcomes:

• 1-15
• 16-30
• 31-45
• 46-60
• 61-75
• 76-90
• none

When will a goal be scored (10 min interval): You have to predict whether a goal will be scored in the time frame selected: 10 possible outcomes:

• 1-10
• 11-20
• 21-30
• 31-40
• 41-50
• 51-60
• 61-70
• 71-80
• 81-90

Video VAR Y/N: You have to predict whether or not there will be a VAR decision (with monitor review) in a selected match during the regular time and Extra time including. The settlement of bets which are placed on VAR markets will be validated on the federation official website.

34.27 Table Tennis

34.27.1 Moneyline markets refer to the winner of the match or specified set. Handicap markets are based on either sets or points (please refer to market title); Over/Under and Odd/Even markets based on points (unless otherwise stated).

34.27.2 If a player does not start a tournament or match then all bets on that player will be void.

34.27.3 If a player (or pairing) retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.

34.27.4 If a match is postponed or suspended then all bets are still considered valid if the match is completed within 48 hours.

34.27.5 First Set Winner (Second, Third Set Winner etc.) refers to the result of the specified set. All bets will be considered void if the specified set is not completed.

34.27.6 In the case of a match not being finished all undecided markets are considered void.

34.27.7 If the players/teams are displayed incorrectly, we reserve the right to void betting.

34.28 Tennis

34.28.1 Moneyline markets refer to the winner of the match or specified set. Handicap markets are based either on sets or games (please refer to market title); Over/Under and Odd/Even markets based on games (unless otherwise stated).

34.28.2 If a player does not start a tournament (Outright betting) then all bets on that player will be lost. In the case of Match Betting, then all bets on that player will be void.

34.28.3 If a player (or pairing) retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.

34.28.4 If a match is postponed or suspended then all bets are still considered valid if the match is completed.

34.28.5 All bets will still be considered valid regardless of any change of venue or court surface (including moving matches from outdoor to indoor courts or vice versa). In case of any delay (rain, darkness, etc.) all markets remain unsettled and any Live trading will be continued as soon as the match continues.

34.28.6 If the scheduled number of sets required to win a match is changed from that originally scheduled then all bets will be void, except for those that have been unconditionally determined and the Match Result.

34.28.7 First Set Winner (Second, Third Set Winner etc.) refers to the result of the specified set. All bets will be considered void if the specified set is not completed. In all cases where a match is finished before certain points / games were finished, all affected point / game related markets are considered void.

34.28.8 Game Winner markets refer to the winner of a specific game, e.g. Set 1 Game 1; Set 1 Game 2 etc. Should there be a retirement/disqualification during an incomplete game then all bets will be considered void. If a game is completed by the Umpire awarding a ‘penalty game’ then all bets on that game will be considered void (though if the game is completed by the Umpire awarding a ‘penalty point’ then all bets are still valid). If a game is suspended then all bets are still considered valid if the game is completed within 24 hours.

34.28.9 If a match is decided by a Match tie-break then it will be considered to be the 3rd set. Every tie-break or match tie-break counts as 1 game.

34.28.10 If Penalty point(s) are awarded by the umpire, all bets on that game will stand.

34.28.11 If the players/teams are displayed incorrectly, we reserve the right to void betting.

34.28.12 Tennis games will be kept open with all bets valid until the officials or organizing body declares a winner. In such cases, the 48 hours rule is not valid. However, and in case of a player retirement, or default (injury,Illness, or personal circumstance), adult decision, walkover, disqualification or abandonment, all markets determined in the pitch are settled accordingly and all the rest undecided declared void and null. For avoidance of doubt, if a tennis player retired before the last point concluded, the match winner market is void, but all market related to specific sets or games that are determined, are settled accordingly. Markets that have been mathematically reached will be settled after the deciding point has been confirmed.

Example: at the set score of 3-3, the minimum number of games for the set to be completed is 9 (either 6-3 or 3-6). This means that total lines of 6.5, 7.5 and 8.5 can already be settled as a win for Over. Integer lines where neither selection wins will be voided.

34.29 Volleyball & Beach Volleyball

34.29.1 Moneyline markets refer to the winner of the match or specified set. Handicap markets are based on either sets or points (please refer to market title); Over/Under and Odd/Even markets based on points (unless otherwise stated). Bets are settled on the official result.

34.29.2 If a team does not start a tournament or match then all bets on that team will be void.

34.29.3 If a team retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.

34.29.4 If a match is postponed or suspended then all bets are still considered valid if the match resumes before the 48 hour expiration (bets where a winning market has already been established will never be void). With the exception of Olympic Games and World Championships events, bets stand provided it is rescheduled before the closing ceremony.

34.29.5 First Set Winner (Second, Third Set Winner etc.) refers to the result of the specified set. All bets will be considered void if the specified set is not completed.

34.29.6 Golden set is not considered in any of the mentioned markets.

34.29.7 Unless odds are quoted for the tie in the event of tie any means used by the official body to determine the winner will count for settlement purposes.

34.30 Water Polo

34.30.1 All Full-Time markets, including Live betting, will be settled on the final result at the end of normal time (four quarters). Extra-time and shoot-outs do not count for full-time markets.

34.30.2 If a match is postponed, suspended or abandoned and not resumed within twelve hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined. Bets will also be considered valid if an official result is declared by the relevant governing body.

34.30.3 First Half markets refer to the result of the first and second quarters. All bets will be considered void if the specified half is not completed.

34.31 ММА

34.31.1 Round Group Betting and Winner (Fighter X):

You have to predict the winner of the match and in which round group will be For betting purposes betting on rounds or groups of rounds is for a fighter to win by KO (Knockout), TKO (Technical Knockout) or disqualification during that round or group of rounds.

In the event of a Technical Decision before the end of the fight all bets will be settled as a win by Decision.

34.31.2 Draw is scorecard draw. Technical Draw is if the referee stops the fight before the start of the 5th round, for any reason other than Knockout, Technical Knockout or disqualification. In the event of a fight being declared a No Contest all bets will be void and stakes returned.

In the event of a fighter retiring on his stool between Rounds e.g. 9 and 10, it will count as Round 9 for settlement purposes i.e. the last fully completed round.

34.32 Biathlon / Athletics

34.32.1 Outrights

• Winner : You predict that the selected player will be the winner of the tournament/event.
• H2H: You have to predict which of the two players specified in the bet will achieve the best position in the tournament/event. In case of both players either retiring or being disqualified at the same stage of the competition this bet typology will be deemed void.

Annex 1. Gamification

1. Gamification consists of 3 elements:

• Coins;
• Weekly Challenges;
• One-Time Challenges;

2. All registered users are eligible to participate in any and all elements of the gamification.

3. Coins:

3.1 The player can accumulate points by:

• Completing the Weekly challenges;
• Participating and finishing in top positions in our in-house tournaments.

4. Weekly Challenges:

4.1 By placing bets on the Website in Casino the players automatically agree to take part in the Weekly Challenges.

4.2 Weekly Challenges are divided into the Casino section. The player can choose to complete either one or both sections.

4.3 The challenge is considered "completed" after the player has fulfilled all the conditions of an individual challenge.

4.4 By completing each individual challenge the player gets a specific amount of points:

• in the Sports section the coins for completing each challenge are calculated as: $150 bet paced earns 1 point. Each challenge in the sports section has a minimum required bet amount. The challenge is considered "completed" after the bet is settled as either "won" or "lost";
• in the Casino section, each challenge has a set amount of points that the player will get as a reward. The more complex the challenge is, the more points the player will receive for completing it.

4.5 In addition to the points earned for each individual challenge, the player can get an additional 50 points for completing 20/40 of Weekly Challenges within a week for each individual section.

5. One-Time Challenges:

5.1 Completing each achievement will automatically reward the amount of Coins which will be added to the total balance of Coins of the player.

5.2 A player can choose and play for any achievement, there is no order which needs to be followed.

6. The cash prize will have a wagering requirement of 1x on any Casino games before it can be withdrawn.

7. General Terms and Conditions apply.

Annex 2. Claw Machine

1. The Claw Machine is available to all registered players who are eligible for promotions.

2. The Claw Machine is a real online claw machine. A player makes a deposit to receive one Claw Machine credit, which allows them to start playing, or buy a credit in the Shop. Players can then control the claw to grab a toy, which is equivalent to a prize like Bonus Money. Once all conditions are met, players can claim these prizes directly in their casino account.

3. By making a first deposit of at least $30, players can get one try at the Claw Machine each day.

4. Players are limited to one try every 24 hours. The next try can be made 24 hours after the last qualifying deposit.

5. Each try at the Claw Machine gives players 30 seconds to grab a toy.

6. Each toy caught in the Claw Machine rewards Bonus Money. The available toys and their bonus amounts are:

• Plum: $15 bonus, 30x wagering requirement. A player can convert up to $150 of this bonus to their Real Balance.
• Banana: $30 bonus, 30x wagering requirement. A player can convert up to $150 of this bonus to their Real Balance.
• Strawberry: $45 bonus, 30x wagering requirement. A player can convert up to $150 of this bonus to their Real Balance.
• Clover (Lucky leaf): $60 bonus, 30x wagering requirement. A player can convert up to $150 of this bonus to their Real Balance.
• Diamond: $10 bonus, 1x wagering requirement. There is no limit how much can be converted to the Real Balance.
• If a player wins more than one toy, only one randomly selected prize will be given.

7. The maximum bet allowed while using Bonus Money is $5 until all wagering requirements are met.

8. Different games contribute differently towards releasing the bonus. For more details, refer to the Casino Bonus Terms of the General Terms and Conditions.

9. Wagering requirements must be met within 10 days of activating the bonus. If the requirements aren’t met in time, the bonus and any winnings will be cancelled.

10. Standard Terms and Conditions apply.

Annex 3. Shop

1. In the Shop a player can exchange the current balance of Coins for Bonuses, Bonus Spins on which are applied the following conditions:

1.1 Bonuses:

• After exchanging Coins for the respective bonus, a player will have 10 days to meet the wagering requirements of 40x the bonus amount.
• The maximum amount which can be released from the bonus will be equal to 5x the initial bonus amount. For example: the maximum amount to be credited in the real balance from a $15 bonus will be $75.
• The bonus is only valid in the Casino section. It can not be used in other verticals (Live Casino).

1.2 Bonus Spins:

• After exchanging Coins for bonus spins, a player needs to activate the bonus spins from the Profile section and play them within 7 days from the purchase.
• The winnings from the bonus spins will be credited as a bonus which will need to be wagered 40x times.
• A player will have 10 days to meet the wagering requirement of the bonus.
• The maximum amount which can be released from the bonus into the Real balance will be $75, any amount exceeding that will be voided.

1.3 Bonus Bets:

• Bonus Bets will be valid only in the Sports section, It will not be available for other verticals (virtual sport, casino, live casino etc);
• Bonus Bets should be activated within 24 hours from the moment of receiving. The player must finish the rollover of the winnings within 30 days from the moment of Bonus Bets activation;
• Bonus Bets must be used once by staking its full amount. Winnings from Bonus Bets will be credited to the player's real balance while the initial stake amount of Bonus Bets will be deducted. The player needs to roll over winnings amount at least 3 times with odds of at least +110 ( 2.10 ) per each selection, before requesting withdrawal of funds.

2. A player can accumulate Coins for the Shop by:

• Each $150 wagered on any casino games will grant 1 Coins;
• 3% from each deposit will be credited as Coins. 3% will be calculated based on the equivalent amount;
• Participating and finishing in top positions in our in-house tournaments;
• Completing weekly challenges;
• Completing one-time challenges.

3. General Terms and Conditions apply.